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December 2010 

 

NDL Integration Improves Customer Service at Trafford
 
Trafford Housing Trust has improved customer service and streamlined business processes by using NDL's awi integration technology to link front and back-office systems. Staff in its new customer hub are now able to answer many more enquiries in one phone call, while callers can discuss multiple issues with the same customer service representative. 

      

 

Announcing a new series of seminars for 2011! 

NHS & Social Care:
Working together to achieve greater efficiencies, cut costs and deliver quality care

Allow professionals to do their jobs and reduce costly manual administration!

"Government spending plans will test the NHS and social services in England to the limit, according to a report by the Commons Health Select Committee. However, better interaction between health and social care is "critical" to achieving cost savings" The Independent, 14th December, 2010.

Aimed at both the NHS and Social Care departments, this half day seminar will address the challenges that are faced by our healthcare providers in the delivery of quality care. Examining how real shared services can be delivered through the integration of NHS and Social Care systems and how integrated mobile working can help in the delivery of front line services; meeting the demands of the government spending cuts with a focus on real case studies and a proven return on investment.

Be the first to see the ground-breaking community care integrated mobile application on a BlackBerry smartphone!

Who should attend? - All managers of community care teams, Directors and Assistant Directors of Social Care/Social Services, Directors and Heads of Adult Services, Directors and Heads of Children's Services, Business Development Managers, Heads of Community Nursing and ICT Managers.

For further information on dates and venues please
email 
info@ndl.co.uk or call us on 01937 543500
Integration and CRM Survey 2010/11
 

In the most comprehensive survey of local government since the Comprehensive Spending Review, we find out about the issues and challenges facing local authorities across the country. The survey looks at changes to plans since last year's report, the impact of the CSR, and how technology will be used both to support cost cutting and increase efficiency. Areas investigated include self-service, shared services, application integration and mobile working strategies.

 To request your complimentary copy in advance, please click here. 
 


CRM report front cover 

 


Thank you to all who took part.
 

NDL Recognized in the BlackBerry EMEA Innovation Awards 2010
 
NDL today announced that it was recognised in the BlackBerry® Alliance Program's EMEA Innovation Awards 2010. Its awiMX application was a finalist in the Driving Innovation in the Public Sector category.

NDL was amongst other finalists judged to have demonstrated excellence in building BlackBerry applications which transform the way that Public Sector organizations provide public services at the point of need, delivering multiple layers of efficiency, improved public visibility and better use of public data to drive better decision-making

 
BlackBerry  

 01937 543500 | www.ndl.co.uk


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