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December 2009
DaventryDaventry District Council Streamlines all Environmental Service Calls into a "One Stop Shop" as part of their Service Transformation Programme.

"Daventry District Council is in the process of implementing an integration programme to streamline all the environmental service calls into a "one stop shop" as part of their service transformation programme with the goal of saving both time and money.  The IT team identified environmental services calls as an area of focus that might provide an opportunity to improve efficiency, generate savings and provide a fast return on investment. During their initial investigations they looked at individual APIs but found this was a cost prohibitive way to proceed. However, they were under considerable pressure to save money and reduce the administrative burden as well as meeting important national reporting standards, and had to look for an alternative approach.
 
awiSX,from NDL,offered the perfect solution as they were able to maintain and extend the investment in the back- office application whilst fronting the service requests in a simple manner using Lagan CRM.  Using awiSX allowed Daventry District Council to maintain the use of the back-office application for the core functionality and National reporting standards that Northgate M3 offered without re-creating this functionality in the CRM."
 
Trafford Housing Trust trusts Lagan & NDL to transform services
 
5th October 2009 - Trafford Housing Trust, an independent housing trust, has announced that it is to adopt software supplier Lagan's Enterprise Case Management solution to support its strategic transformation programme, using NDL's universal integration platform to access core central applications.

The project will use NDL's awi universal integration platform to access the core housing management and document management systems, providing staff with access to a wealth of information which will enable them to resolve many queries at the first point of contact. This is expected to yield significant cost savings and efficiency improvements.

 
      
ipod touchThe NDL & PSF Mobile Working Survey
2009 is now complete - Thank you to all who took part.
 
 
The results are now being collated and we expect a final report to be available in the new year.
Congratulations to the winner of the iPOD touch!
   
CRM report front coverHave you received your complimentary  copy of the 2009 Integration & CRM report?
 
 
 
 
NDL would like to take this opportunity to wish you a Merry Christmas and a Happy New Year.
 
 

 01937 543500 | www.ndl.co.uk

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