AI at Work: Smarter Conversations, Better Outcomes
Discover how using NDL and AI (artificial intelligence) can take you beyond simple meeting transcription into the world of structured outcomes, where information is summarised and categorised for organisational processes and back-office systems.
Learn how, using NDL technologies and AI, you can:
- Free up valuable time for staff, meaning they are more present in their conversations, not taking notes and completing administrative tasks.
- Give staff the ability to capture consultations and conversations in real-time, when they are out in the community, irrespective of network coverage.
- Improve information and data governance and increase accuracy, security, and confidentiality.
- Support staff in their role, allowing them to work more efficiently with better processes in place.
- Enhance service delivery and efficiency by optimising resources.
NDL Community members Torfaen County Borough Council and SRS Wales (Shared Resource Services Wales) have used NDL technologies and experience to help build a pilot meeting support solution that is full of features to support their social worker teams.
Using NDL’s Evolve suite of products (Digitise Apps, Workflow and Smart API Connect), they have constructed an intuitive and complete frontend tool for their Social Workers to go into the field and record meetings with Service Users. This integrates into the full digital solution, which combines multiple, layered AI engines which transcribe participants' conversations and summarise them in a highly structured way.
The solution will allow staff to accurately and securely record client meetings irrespective of the location or mobile signal. Maintaining HITL (human-in-the-loop) oversight, this transcription and meeting analysis will then be approved or amended by the social worker before continuing its journey into the back-office system.
The solution pilot is being evaluated across 4 local authority partners – Torfaen, Blaenau Gwent, Newport, and Monmouthshire. It is currently estimated it will save social workers 1,060 hours per month from meeting administration.
Based on successful initial trials of the technology, the transcription meeting support tool is now also being evaluated for use in other key areas, such as:
- HR – Appraisal, Well-being, and Disciplinary Meetings
- Public Protection Inspections
- Adult Mental Health Interviews
- Environmental Health Inspections
- Planning & Building Control Inspections
This is a highly replicable solution that has been built on the NDL Evolve Platform in conjunction with Microsoft’s Public Sector Community-Driven Sonic-Brief AI Early Adopters Innovation Programme. The solution can be targeted at any meeting type that requires highly structured summation and includes a range of additional AI services such as semantic analysis or specialised dictionary support.
Join the webinar with Simon Harris, Strategic Technology Advisor at SRS Wales, to learn how the system for the pilot was built, the different AI technologies used, along with the technical and human challenges.
Seeing is believing, so during the webinar, you’ll see an exclusive demo of the tech in action and gain valuable insights into how the solution was achieved using rapid prototyping with the NDL Evolve Platform.
This webinar is suited to professionals working within a public sector organisation, particularly social care leaders, safeguarding teams, information governance officers, HR Teams, and transformation/digital innovation leads within local authorities and the NHS/healthcare sector.
Don’t miss out - hit the registration button now and get your tickets!
Once you have registered, a member of the NDL team will be in contact to confirm your place and provide you with details on how to access the webinar session.
This is a free public sector event suitable for delegates working within the Public Sector. Please register using your public sector email address – registrations from personal email addresses may not be accepted.
This is an event run by NDL Software Ltd. By registering for this event, you agree to share your name, job title, organisation, phone number and public sector email address with the NDL team and consent to your information being visible to the public sector presenters co-presenting on this webinar.
This webinar is part of the NDL Inspire Series.