Every Voice Counts: Digital Reporting in the NHS
NHS Trusts routinely ask patients, carers, and clinicians to share their experiences of accessing care and services. This feedback doesn’t just shape patient experience—it drives safety improvements, informs service redesign, and ensures Trusts meet national reporting standards.
But despite its importance, many staff and patients struggle to raise concerns and share feedback in a way that feels accessible, secure, and confidential. Without effective channels, valuable insights are lost. Capturing meaningful feedback becomes even harder when faced with interoperability issues, fragmented systems, limited resources, and varying levels of digital confidence.
Why digital feedback and reporting matter to NHS Trusts
Going digital enables Trusts to:
• Support staff as well as patients
• Capture real-time insights into patient care and experience
• Increase response rates and gather more inclusive feedback
• Promote transparency and public trust
• Improve data quality while reducing admin burden
• Align with NHS digital transformation priorities and CQC expectations
• Identify trends and enable data-driven decision making
What you’ll hear in this session
Join Digital Analyst Adam Lucas from the University Hospitals of Morecambe Bay NHS Foundation Trust to discover how the Trust has replaced manual, paper-based workflows with secure, accessible digital solutions. Explore how the Trust is using structured digital feedback mechanisms such as Freedom to Speak Up (FTSU) reporting, Friends and Family Test (FFT), and Patient Reported Outcomes Measurement System (PROMs), to strengthen reporting, insight and governance, and improve patient experience.
You’ll see how digitising these processes has:
• Empowered staff to speak up confidently, boosting morale and improving the working environment
• Given patients an easy, accessible way to share their experiences—so they feel listened to and involved in shaping future care
• Combined data from multiple sources for richer analysis—helping clinicians review performance and make informed improvements across the Trust
Public sector organisations are increasingly required to report on and improve the experiences of both their staff and the communities they serve. This webinar is ideal for Patient and Citizen Experience Teams, Digital Transformation Leads, Information Governance professionals, and Clinical or Operational Service Managers who are looking to digitise their feedback and reporting processes. With this highly replicable project, attendees will learn how to enhance the way their organisation delivers better experiences for staff, patients, and citizens.
Don’t miss out—register now to secure your place and learn how digital feedback transforms care.
Once you have registered, a member of the NDL team will be in contact to confirm your place and provide you with details of how to access the webinar session.
This is a free public sector event suitable for delegates working within the UK public sector. Please register using your public sector email address. Registrations from personal email addresses or commercial organisations may not be accepted.
This is an event run by NDL Software Ltd. By registering for this event, you agree to share your name, job title, organisation, phone number and public sector email address with the NDL team and agree to be contacted in relation to this upcoming event.
This webinar is part of the NDL Inspire Series