Faster repairs, better homes: Digital working in the field
Discover how Moray Council has revolutionised its housing repairs service with a fully digital, resident-first approach.
Through NDL’s Evolve Platform, the council has combined front-end digitisation and robotic process automation (RPA) to create a seamless, intelligent workflow that puts residents and tradespeople at the heart of social housing transformation.
With a purpose-built mobile app for field workers and integrated back-office systems, Moray Council has replaced inefficient paper processes with an end-to-end digital solution - ensuring faster repairs, improved communication, and better sustainability.
Join us online to explore how this ambitious transformation is delivering outstanding results for both residents and staff:
- Faster, more reliable repairs – Response times are now faster the national average, with fewer missed appointments and quicker resolutions.
- Empowered field teams – Tradespeople can update jobs, request materials, and share progress in real time, wherever they are.
- Smarter scheduling – Intelligent integration enables residents to choose appointment slots and reduces abortive visits.
- Improved efficiency and savings – Eliminating manual data entry saves time, reduces costs, and increases productivity.
- Sustainability in action – Optimised job allocation means less travel, lower emissions, and a greener housing service.
Whether you’re focused on housing, field service operations, or digital transformation, this webinar will showcase how co-designed automation can deliver a truly connected, efficient, and resident-centred housing service.
Who should attend:
Ideal for Housing and Repairs Managers, Local Authority Digital Leads, Social Housing Providers and Field Operations Teams looking to see digital transformation in action.
Don’t miss out - hit the registration button now and get your tickets!
Once you have registered, a member of the NDL team will be in contact to confirm your place and provide you with details on how to access the webinar session.
This is a free public sector event suitable for delegates working within the UK Public Sector. Please register using your public sector email address – registrations from personal email addresses may not be accepted.
This is an event run by NDL Software Ltd. By registering for this event, you agree to share your name, job title, organisation, phone number and public sector email address with the NDL team.
This webinar is broadcast from the NDL Inspire webinar series.