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Digital referrals: Enhancing the patient experience (webinar repeat)

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During 2025, NDL customers delivered some amazing digital transformation solutions and have been kind enough to share them with us and the wider NDL Community. Here's your chance to watch the highly successful webinar from earlier this year to learn about Hertfordshire Community NHS Trust's digital transformation journey.

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Webinar repeat - 9th September - 10.00am

Hertfordshire Community NHS Trust receives around 330,000 referrals annually to its Children’s & Adults Services - with referrals coming in via different methods such as email, post, telephone, or eRS.

With high volumes of referrals coming in sporadically, the Trust would sometimes be overwhelmed. Periods of high demand also meant the referral process could be inefficient or inconsistent, with some referrers finding it difficult and slow, meaning patients didn’t receive the required care or response when they needed it. This led to concerns from referring clinicians, education professionals, and even parents.

The Trust wanted a digital solution to streamline the process and ensure referrals are recorded accurately on the relevant systems and in patient records, meaning they can be handled promptly.

Watch the 30-minute webinar to hear about the design and implementation of the award-winning ‘Digital Front Door’ project. Learn more about the 10 services already utilising the digitisation and automation of referrals and hear what referral projects are coming next at the Trust.

Attend the webinar and learn how Hertfordshire Community NHS Trust are...

  • Enhancing the patient journey and experience.

  • Providing better access to patient services through the ‘Digital Front Door’ - available 24 hours a day.

  • Saving time within administrative teams, allowing them to focus on other important patient-centric tasks.

  • Improving data quality and accuracy with fewer errors and missing information on referral documents.

  • Reducing the number of redirected, rejected, or unsuitable referrals.

  • Making environmental savings with the reduction of paper-based referrals.

  • Working more efficiently as referrers only receive the relevant information they have requested.

Watch this webinar re-run, and see how digital transformation technology is revolutionising healthcare and the patient journey.

This webinar is suited to people working within the UK Public Sector, particularly those working closely with referrals, individuals such as System Leads, Digital and ICT Teams, and anyone interested in digital transformation.

Don’t miss out - hit the registration button now and get your tickets!

Once you have registered, a member of the NDL team will be in contact to confirm your place and provide you with details on how to access the webinar session.

This is a free public sector event suitable for delegates working within the UK Public Sector. Please register using your public sector email address – registrations from personal email addresses may not be accepted.

This is an event run by NDL Software Ltd. By registering for this event, you agree to share your name, job title, organisation, phone number and public sector email address with the NDL team.

This bite-sized webinar is a rebroadcast from the NDL Inspire webinar series.