NDL 2021 Community Launch


On 28th January we welcomed members from across the NDL Customer Community to our (virtual) 2021 Community Launch get-together hosted by our CEO, Head of Delivery, Head of Product Development and Customer Success Manager. The team provided updates, insights and plans to support you throughout 2021.
If you weren’t able to join us, or if you would like a recap of the new initiatives and how NDL can accelerate your projects, keep reading for our handy event round-up, or click here to watch the video or download the slides.


Key Announcements


Announcement - 2021 Free Product Training Initiative 

To better support your automation and digital project success, NDL is offering free unlimited training across all products in the NDL Digital Transformation Suite. This offer is available throughout 2021 for online courses.
Whether you have a MX, SX or FX licence, we want to help you uplift your skills internally. We can help you train new team members, re-fresh your product knowledge and progress those who are familiar with our products through advanced training courses. With a plethora of training options, we want you to make the most of your corporate licence.

Training is scheduled on a first-come-first-served basis, so for more details on both the 2-day foundation and one-day advanced online training courses, don't hesitate to reach out to hannah.gilbank@ndl.co.uk to book today.

Product Update

Building on the update releases for all the core products in the NDL Digital Transformation Suite, our much-anticipated MX 2020 Vision Edition is now released and available to download.You can get all the latest product versions and release notes here.


                      MX 2020 Vision Edition - available now
This major new release of our Mobile Application Platform, brings a host of powerful new features such as video recording, push notifications and much more along with all the latest security updates. A breakdown of all the features within this release can be found in the ‘what’s new’ section of MX’s brand-new online help. Download the latest release and notes here.

If you didn’t already know, new product versions are free. If you have a license for SX, MX or FX ensure you are up to date to unlock the latest features. For those of you who haven’t got MX yet, we also announced a free Open Access Pass so you can download and create feature-rich, connected mobile applications, seeing for yourselves just how mobile working can transform your teams or just help you get through some of the more immediate challenges of 2021 - more details of this are below.

Upgrading is free and its important

To help you get the most out of your licences, and stay secure, we are offering a free assisted upgrade service along with product health checks so you can be assured that your environment is up to date. A member of the NDL team will be in touch to explain more and book in your upgrade. To beat the crowds and make you are ahead of the queue, please contact our helpdesk via support@ndl.co.uk to request your slot or if you have any questions.


Resources to help you on your journey


Don't forget there are a wide and growing range of applications, eForms and studio elements available in the community user area which you can download and use for free. A recent and valuable addition to these is the Vehicle Smart Check automation script for SX. Implemented now by several customers, this allows users to check batches of vehicle details against DVLA records automatically so customers can manage their mobile worker compliance more effectively. It's available and free to use for SX customers. Contact hannah.gilbank@ndl.co.uk for details.  

New 'Hub'

During the 2021 Community Launch, we previewed a brand-new product to the NDL Digital Transformation Suite. 'Hub' will provide a central, core, component responsible for handling workflow, orchestration, and scheduling across the entire product range. Hub is built on a brand new, distributed and massively scalable architecture which will act as a basis for the next generation of NDL's Digital Transformation Suite. 

Visit the User Group Forum to find out more about Hub development, with updates over the coming months, and you can see the live preview in the presentation video here.



Exclusive Opportunity - Free Open Access pass for MX
How can you provide your front-line staff with access to the right information, at the right time? Mobile apps can help you to capture and share data easily  across your organisation.
All current SX and FX customers can now get 6 months of open access to MX, NDL’s Mobile Application Platform, supported by a comprehensive training package to create and deploy mobile applications within their organisations.
Contact hannah.gilbank@ndl.co.uk to arrange your access pass.

Helping respond to COVID-19 - Latest Community Projects

National Immunisation Vaccination System Data Automation


West Suffolk NHS Foundation Trust are using the National Immunisation System (NIVS) for recording COVID-19 staff vaccination data. Initially the Trust utilised their ESR and in-house vaccination database to log immunisations. NHS England introduced a requirement to input this data also into the NIVS. To eliminate duplicate data entry, the Trust has implemented SX to integrate data directly, with the process simply pulling information from the staff ESR.

  Staff COVID Vaccination Project

Morecambe Bay NHS Foundation Trust has combined both FX and MX for the booking and administering of COVID-19 vaccines for its staff. The Trust has created an eForm that allows staff to book a suitable time and date. MX is then used on the day to provide the clinician with essential patient information and record the administering of the vaccination quickly and easily.

Patient Waiting List Data Automation


East Lancashire NHS Foundation Trust is utilising SX to automate their patient waiting list, prompted by a huge shift in clinical priority because of the COVID-19 pandemic. Supported by NDL's Professional Services team, a full end-to-end process was developed collaboratively, including a full handover in only 7 days. SX now inputs patient feedback straight into PAS for review, the Trust can manage postponed or awaiting reschedule appointments, and gather patient feedback to review and prioritise need based on clinical risk.

To find out more about these, click here to watch the presentation video or get in touch with hannah.gilbank@ndl.co.uk.

Call out - Let us help share your success stories

We want to keep up to date with your ongoing projects and help to facilitate peer-to-peer collaboration, from a line of code, eForm or an app template from our app showcase. If you would like to share your story, or would like to know more about the above, please get in touch.

Upcoming Events

This month we are launching a brand-new project showcase initiative. Events throughout the year will be led entirely by our NDL Community members, sharing first-hand learnings from their own developments and projects to inspire you. 


11 a.m. 23rd February

Digital Transformation: RPA Edition led by Swindon Borough Council & Midlands Partnership NHS Foundation Trust
Join Sarah Talbot and Martyn Perry, as they share their experiences and walk you through RPA projects delivered at their respective organisations from concept to completion.


Part 1 - Hosted by Sarah Talbot, Emerging Technologies Lead

The role of RPA in managing an unprecedented 2000% increase in Free School Meals Applications at Swindon Borough Council.

Part 2 - Hosted by Martyn Perry, Associate Director of IM&T Transformation

How RPA deployed at scale managed a migration project of 6.5 million documents and streamlined document scanning at MPFT.

Click to register


Follow the success of our 2019 event, the NDL team hoped to welcome you all back to Yorkshire for a summertime 2-day Tech Fest in July. The safety of our community members and our staff is paramount, we have made the decision to postpone the get-together.

We’re now working through the details and paying close attention to Government guidance as to when we can conduct an in-person event. Our current plan is to hold a wider 2021 Community Summit event in October, bringing together a wider audience of both technical and business change leaders into one, free multi-day event. This will also provide a great platform to celebrate your achievements in our 2021 awards programme. Obviously, the situation is still fluid at the moment, so watch out for more news in future communications.

NDL Community Awards 2021

Back in November 2020, we celebrated your project achievements, category winners and saw donations to 10 incredible charities, all as part of the (virtual) 2020 NDL Community Awards programme.

The entries we recieved were all fantastic and based on its success, we will be running the Community Awards in 2021. We are currenly reviewing the categories and will be announcing them along with how to enter in the Summer - watch this space!  

To learn more about our awards programme and 2020 winners, please visit our Awards page. To register your interest in our 2021 programme, please contact info@ndl.co.uk.
Read how 2020 'Changing Lives' category winners, Swindon Borough Council used their prize money to support the Swindon Food Collective.

NDL New Website Update

In Summer 2020 we introduced our plans for a new NDL website, with a key part of this project being a complete revamp the customer area, so that you can get easier access to even more resources to help with your NDL journey. These will include;

  • A more searchable technical forum
  • New User Group area

  • Call logging and progression portal

  • Enhancement portal so you can get involved in the NDL roadmap

  • New assets library, incorporating everything from apps to resources and how-to videos

Development is well underway and the new site is destined to be live by Easter. 


Connect with us

Don’t forget, NDL are also on social media. We regularly share good news stories, new events and important updates.

NDL Software Limited


From the entire team at NDL, thank you for your continued commitment to our public sector services.