NDL In the News

NDL Streamlines Moray Council's Mobile Service.

Moray Council has centralised all of its customer services, including mobile housing repairs, to a single contact centre using NDL's awiMX and awi SX integration software. www.housing-technology.com
 
27
Nov 2018
 

Major player in UK public sector RPA and mobile sphere lands in New Zealand

NDL Software Ltd, a specialist provider of Robotic Process Automation (RPA) and Integration software tools are delighted to announce their expansion into the New Zealand market. NDL bring over 35 years of IT expertise in a variety of public sector, health and corporate industries.
14
Apr 2018
 

Major player in UK public sector RPA and mobile sphere lands in New Zealand

NDL Software Ltd, a specialist provider of Robotic Process Automation (RPA) and Integration software tools are delighted to announce their expansion into the New Zealand market. NDL bring over 35 years of IT expertise in a variety of public sector, health and corporate industries and are looking to work with similar clients and partners across New Zealand. The market for Robotic Process Automation (RPA) in New Zealand is forecast to rise exponentially over the next three years. NDL has long-established proven experience in RPA, working with many of the back-office systems that are being used by Health and Public Administration organisations in New Zealand today.
07
Mar 2018
 

A robotic revolution? Newcastle City Council frees up staff days by swapping humans for machines

Robotic software has saved a cash-strapped council more than £1m and freed up hundreds of staff days as human jobs are carried out by machines, it can today be revealed. Newcastle City Council has freed up 574 staff days and saved a ‘non-cashable’ £151,000 per year due to an investment in the state-of-the-art technology.
20
Nov 2017
 

Staff culture holding back mobile working in the public sector, report says

Staff culture is still the most common reason for mobile working projects failing in the public sector, according to a new report on mobile working. The survey of over 200 respondents from local government and NHS explored people’s thoughts and experiences with regard to mobile working.
09
Mar 2017
 

Councils turn to mobile working to fight cuts and improve services

A number of local authorities are successfully responding to cuts in funding through implementing mobile working for their field-based staff. Teams such as highways, planning, repairs and refuse collections are achieving significant time efficiencies while also reducing costs through effective app-based mobile access to key back-office systems.

21
Jan 2016
 

Councils ‘waste man hours in rekeying data’

Report highlights a lack of integration of CRM and e-forms with back office systems
Local authorities are still rekeying a lot of information and wasting about 2 million man hours a year, according to a survey of 250 around the UK. The National Digital Report by software company NDL, says that councils are not going all the way with digital transformations or obtaining the potential savings.
31
Jul 2015
 

Local authorities waste two million man hours a year in ‘re-keying data’, research claims

Local authorities are wasting two million man hours per year by re-keying data they receive either through online services or CRM, according to research by NDL. The National Digital Report surveyed 250 authorities across England, Scotland and Wales to determine how technology is being used to support the digital transition of local authorities.

31
Jul 2015
 

Research: Self serve systems largely a mirage

The vast majority of councils’ digital self serve systems are window dressing, with citizens paying for staff to rekey data they have already provided online, according to a new report. A survey of local authority staff by supplier NDL software found that 44% of councils pay staff to rekey more than half the data entered in systems dubbed “self serve”. It said that the issue is costing councils an average of £100,000 a year. Declan Grogan, managing director of NDL Software, said: “Sadly the vast majority of organisations have only implemented in sparsely selected areas and most are papering over the cracks by using manual labour to present allegedly end-to-end ‘digital services’.
31
Jul 2015
 

Councils ‘wasting’ two million hours every year re-keying data

Local authorities are ‘wasting’ two million man hours every year due to the hidden costs of delivering digital services, a new report is warning. The annual National Digital Report from NDL found that the delivery of online services is still ‘slow and inefficient’ with many councils still re-keying data they receive through online services or via CRM systems. The report also showed 50% of local authorities are re-keying more than half the data they receive via e-forms at a cost of £14m a year. It predicts that this could increase to £45m a year due to councils being only one third along the route to channel shift.

 

29
Jul 2015
 

Councils waste £14m/year keying in data

Around two million man-hours are being wasted every year through council staff manually keying in data from online services, according to a new survey. The National Digital Report by software company NDL shows that half of local authorities are having to input the data they receive from electronic forms by hand, wasting around £14m a year.

 

22
Jul 2015
 

Microsoft CityNext: Delivering Remote Care and Case Management

Given an ageing population, budget constraints and higher citizen expectations, the move towards self-directed and personalised care - at the point of need, at any time and anywhere - is radically changing the way care services are commissioned and provided. Our experience is that this personalised and co-ordinated care can be enabled by technology in many ways and places - whether at home, in community centres or in the workplace - allowing cities and health organisations to continue to innovate with shrinking budgets.
30
Apr 2015
 

Text alert service prompts data integration

Norwich City Council says that data integration associated with a new text alert service has saved £50,000 on staff time to align data across departments. The council has rolled out text alerts across a range of service areas, beginning with local election reminders, information about the council’s switch and save energy scheme and promotion of individual electoral registration.
19
Nov 2014
 

Here's one we made earlier: App Showcase promises to speed through mobile projects

IT company NDL, which specialises in providing the public sector with software which helps integrate IT systems and mobilise workforces, has launched a free-to-use App Showcase, designed to allow customers to rapidly implement mobile working projects and to dramatically improve end user adoption.
16
Dec 2013
 

Councils lack IT integration to make most of online services

Large proportion of e-form data is re-keyed, defeating the point of electronic forms
Councils want a big switch to web services to save money and better serve citizens, but a lack of IT integration is causing them "serious concern", according to research.

With councils facing further funding cuts, software house NDL has revealed that three-quarters of councils now view increasing the amount of transactions done online as the "main focus" for maintaining or improving service delivery.
08
Oct 2013
 

NDL: Increasing online services only hope for cash strapped councils

Figures released this summer show councils face up to a 16% reduction in funding from central Government in 2015/16 and an on-going freeze in council tax, research carried out by software house NDL has revealed that three quarters of councils now view increasing the amount of transactions done online as the ‘main focus’ for maintaining or improving service delivery.
02
Oct 2013
 

Increasing online services only hope for cash strapped councils

Councils aim for dramatic switch to web to provide services to citizen
With figures released this summer showing councils face up to a 16% reduction in funding from central Government in 2015/16* and an on-going freeze in council tax, research carried out by specialist software house NDL has revealed that three quarters of councils now view increasing the amount of transactions done online as the ‘main focus’ for maintaining or improving service delivery.
24
Sep 2013
 

App wrapping: Unlocking the potential of BYOD?

With the Information Commissioner’s Office saying recently that 47% of UK adults already use a personal device for work and Gartner predicting that by 2016 50% of all apps will be hybrid across operating systems in order to accommodate BYOD, it’s vital that public sector bodies consider what apps need to do both now, and in the future, in order to ensure a sound investment of precious resources.
21
Mar 2013