This is the sixth Mobile Working Report from NDL, focusing on the ever-developing mobile landscape within the public sector. The research explores the use of mobile technology in working life and the benefits and challenges posed by this new way of working. It particularly focuses on what is being achieved through Line of Business (LOB) mobile working rather than the more prosaic emails and calendar.
Our research looks at both frontline staff, for whom mobile working has changed the structure of their daily tasks, and the office-based IT staff whose aim is to develop and maintain efficient and secure mobile applications which are fit for purpose. From this we have been able to identify the benefits delivered by mobile working, key problem areas for mobile adoption, important requirements for an LOB application project to be successful, and how far along the journey to complete mobile adoption the UK public sector actually is.
The research for this year’s report was collected and prepared towards the end of 2016, a period characterised bythe aftermath of the Brexit vote and a new Conservative Prime Minister. The public sector has already faced several years of budgetary restraints and cuts, but at the same time is responding to demands to become paperless, particularly in the health sector, while local authorities are being driven by the Digital by Default agenda.
SECTION 1: BENEFITS AND CHALLENGES OF MOBILE WORKING
SECTION 2: USE OF MOBILE TECHNOLOGY IN WORK LIFE
SECTION 3: ORGANISATIONAL DEVICES AND NETWORKS
SECTION 4: LINE OF BUSINESS ADOPTION