CRM Report 2008
This report once again represents the most comprehensive and up-to-date survey across local government in Great Britain of activity in relation to CRM and the integration of front and back-office systems. The findings are the result of considerable research based upon telephone interviews of practitioners representing 184 local authorities in England, Scotland and Wales. These interviews were carried out from June 2008 onwards and involved respondents answering a detailed series of questions covering an extensive range of issues.

CRM Report 2008

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