Meet the Team

Nicola Lister - Head of Customer Relations
I have been a senior manager at NDL for over 7 years.  As Finance Director I am responsible for the overall financial health of the business, this incorporates the success of our Customers.

I am a Chartered Accountant and previously was an Audit Manager at Ernst and Young  working on major corporate clients in the North of England. I have an aptitude for Systems and Processes, always looking for ways to do things better. This, together with my accounting background means I can help identify ways that you can improve your customer service and save money improving your processes using the NDL Mobile, RPA and forms tools effectively. I have a deep understanding of the business drivers and processes in our various markets, particularly in Local Councils, NHS Trusts and Housing Associations. We are always keen to ensure that our customers develop solid project plans for rapid and effective implementation of our toolkits.

I enjoy spending my spare time taking part in various park runs in Wetherby and I am a member of an amateur singing group!


Kelly Vine - Delivery Specialist Manager
I have a long history of customer service within local government before making the move to join NDL. This is an invaluable advantage as I have not only experienced NDL’s products as a customer but also developed an integration project. This experience gives me a great understanding of our customers’ needs and where our products can assist.

My role at NDL is focused on working closely alongside a small number of customers to ensure that you achieve maximum benefit in the shortest time. I help you every step of the way by working alongside your Transformation Managers, your Heads of IT and relevant Department Heads as well as your end users/ beneficiaries.

I am passionate about the benefits of our product and want to engage with as many customers as possible to demonstrate the endless benefits of our tools.


Hannah Gilbank - Customer Relations Executive
I am the latest recruit in our customer relations team. I bring with me a wealth of experience, with a professional background in Account Management, Marketing and Customer Services. I left Leeds Beckett University with a first-class degree in Business Management, winning the Dean’s award for the ‘Most Outstanding Student’ across the Business School in 2016.  I also managed the time to achieve a level 5 certificate in Professional Consultancy from the CMI (Chartered Management Institute).

I want to get to know you and your organisation. If I can understand your successes then I can understand more about how NDL can help you moving forward on your digital journey. I look forward to calling you for a chat in the very near future!

In my spare time, my hobbies are taking long walks with my dog Millie, baking and travelling the world.
Kristina Antonova -  Contracts Liaison Executive

I studied Business Management at Klaipeda University from 2004 to 2008, once I had graduated I began my career working as an English and Russian translator before moving to the UK in 2009.

I joined NDL in 2016 where I have gained a vast experience with accounts and contracts, gaining my full AAT qualification in 2017. My role at NDL involves everything to do with invoicing, licensing and contract management. My role here at NDL is to assist you with any queries that you may have regarding your licenses. I am always happy to help.  

My interests include long walks outdoors, cycling, a spot of yoga and watching films especially if they are about WW2, musicals, or period dramas!