NDL Community Awards

Celebrating the everyday excellence of our customer community
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The NDL Community Awards

The team at NDL know that every day, our customer community makes a real difference across the public sector, sometimes, with the support of our technology.

There are some incredible stories amongst our user community, so our dedicated NDL Community Awards programme has been designed to celebrate the project achievements of our customers, as we seek to share these ideas further afield to inspire similar projects amongst the public sector.

From data migration with SX, digitising and mobilising workforces with MX, and information gathering with FX, our 2021 Awards Programme includes five specialist categories. Open for nominations from 21st July 2021, we encourage automation, mobile app and webform project entries from our entire public sector community. 2021 nominees will be in the running to receive the coveted category trophy and a charitable contribution to their chosen charity.


Please note nominations close on 10th September!

2021 winners will be announced at the online awards ceremony on 14th October, Secure your virtual seat here.

The Judges for 2021

  • Gordon Mcclure
    Gordon McClure, Chairman
  • Nicola Lister
    Nicola Lister, Finance Director
  • Campbell Harte
    Campbell Harte, Head of Delivery

2021 Categories 


Overall RPA Project of the Year

This award recognises the best RPA project of the year. This could be based on scale, ROI, beneficial outcome to the organisation or its citizens, the level of innovation or the way the project was delivered.


Overall Digital Project of the Year

This award recognises the best Digital Transformation project of the year, celebrating the use of Mobile applications or eForms as a factor for transforming service delivery. This could be based on scale, ROI, beneficial outcome to the organisation or its citizens, the level of innovation or the way the project was delivered. 


Driving Value Award

NDL technology is licenced based on an organisation being able to deploy it on an enterprise basis, servicing the needs of multiple departments supporting multiple projects, often in conjunction with each other. This award is to recognises those who have embraced this philosophy, and who are making or who have made multiple uses of the technology, maximising their return on their investment.


Changing Lives Award

Technology alone okay, it’s how we apply it that can make all the difference. This award recognises how NDL technologies have made a difference to the lives of people, whether those delivering or those benefiting from the service. 


Community Collaboration Award

At the heart of NDL’s missions is creating solutions that support the valuable work of the public sector, aiding efforts to care for and provide the services we all need in our daily lives. We encourage our community to share resources, be it an idea, sharing pain points or a full technology solution. This award therefore recognises organisations/project that have collaborated on some level with another member of the NDL Community.







2021 entry forms can be accessed by request to hannah.gilbank@ndl.co.uk

A recap on 2020 Community Awards 

The 2020 NDL Community Awards

On Thursday 5th November, the NDL Community Awards 2020 was hosted by NDL Chairman Gordon McClure and Customer Success Manager Hannah Gilbank, who were joined by over 50 member of the NDL community for the announcement of winners, highly commended and even surprise honourable mentions.

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The Changing Lives Award

Winner: Swindon Borough Council - Free School Meals

Awarded for the innovative approach the council has taken to free school meals following an increase in demand of 2000%. Robotic Process Automation has eradicated its previous manual process, enabling the team to achieve previously unattainable speeds for the processing of requests - achieving a 98% efficiency increase, whilst reducing its application turnaround time by 66% to parents and carers.

Caring and Sharing Award

Winner: University Hospitals of Morecambe Bay NHS Foundation Trust - COVID-19 Antibody Testing

Awarded for the successful digitisation of the COVID-19 Antibody and Swab Testing Service using eForms, which has enabled the trust to save 2,000 administrative hours in just three months by removing nearly all time-intensive admin, allowing staff to focus on patient care. The Trust not only rapidly scaled up testing capacity, but took an open approach to sharing best practice with other departments and Trusts.

Driving Value Award

Winner: Warwickshire County Council - Digital Service Mobilisation Journey

Awarded for its ambitious transformational journey, the council has developed a suite of applications to benefit departments across services from highways to social care, over 500 members have benefited from its wide-reaching approaching to digital transformation with the use of mobile apps.The scale of the project has improved efficiency, provided better data accuracy, increased return on investment and improved both staff and customer satisfaction. 

Overall Digital Project of the Year: Mobile Apps & eForms

Winner:  Birmingham Community Healthcare NHS Foundation Trust - COVID-19 Portal

Awarded for the swift mobilisation of a COVID-19 Contingency Planning Hub and its use of eForms, created in response to the pandemic as an internal information hub to coordinate the Trust’s 4,500 members of staff delivering well over 100 clinical services throughout Birmingham and West Midlands.The hub liberated information for better decision making and quicker action, equating to a saving of approximately £200,000 of public money and thousands of hours across the organisation.

Overall Digital Project of the Year - Automation

Winner: Medway Council  - Revenues and Benefits Data Migration 

Awarded for its use of Robotic Process Automation to manage a migration project within its Revenues & Benefits department, saving between 50,000 and 70,000 administrative hours in just two months. This large-scale project involved the data migration of over 6 million files which, had it been done manually, would have taken a single worker working consistently at maximum efficiency over 30 years to complete. 

A few words from some of our 2020 winners...

“It was lovely to hear the recognition for the really valuable work of our bot and also for the way in which the SBC Project Team and NDL collaborated. Using technology to support our most vulnerable families with access to free school meals faster has been inspiring and doing it during the height of COVID has had its interesting moments; the entire team (and when I say that I fully include our NDL Team members) are the stars - it’s truly been a pleasure working alongside everyone”

Sarah Talbot, Swindon Borough Council

"I'm so pleased that the work we've done has been recognised, this is a great reflection of how WCC services and (500+) staff have embraced the use of apps the team have developed.  Although I have led this programme from the start, it's been a real team effort with some classic examples of the business and ICT working together to solve key business problems.”          
Owen David, Warwickshire County Council

2020 Highly Commended
Changing Lives Award
Home Group - Care & Support Programme
Caring & Sharing Award
Nottinghamshire Healthcare NHS Foundation Trust - eObservations
Driving Value Award
South Norfolk Council - Digital Transformation Strategy
Overall Digital Project of the Year - Mobile Apps & eForms
West Suffolk NHS Foundation Trust - Clinical Photography App
Overall Digital Project of the Year - Automation
North West Boroughs Healthcare NHS Foundation Trust - PARIS User Form Extraction
2020 Honourable Mentions

Midlands Partnership NHS Foundation Trust - eObservations

East Lancashire Hospitals NHS Trust - e-RS Automation

Newcastle City Council - CareFirst Project

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Forthcoming Events

We host regular, year-round digital innovation and transformation events, packed with tips, know-how, and real success stories from across the public sector. Online only for now, we hope to be back up and running with our regional events when its safer for you and our team.