NDL Community Awards

Celebrating the everyday excellence of our customer community
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The NDL Community Awards

The team at NDL know that every day, our customer community makes a real difference across the public sector, sometimes, with the support of our technology.

There are some incredible stories amongst our user community, so our dedicated NDL Community Awards programme has been designed to celebrate the project achievements of our customers, as we seek to share these ideas further afield to inspire similar projects amongst the public sector.

From data migration with SX, digitising and mobilising workforces with MX, and information gathering with FX, our 2021 Awards Programme included five specialist categories. We received a wealth of innovative automation, mobile app and eForm project entries from across our entire public sector community. 

On Thursday 25th November, the NDL Community Awards 2021 was hosted virtually by NDL Director Nicola Lister and Customer Success Manager Hannah Gilbank, who were joined by over 50 members of the NDL Community for the announcement of winners, highly commended and even surprise honourable mentions.

2021 Category Winners

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Overall RPA Project of the Year

Winner 

Circle Health – Patient Referrals & Discharging 

Circle’s range of RPA projects has facilitated a number of impactful results, such as the full automation of 90% of incoming referrals, and 85% of external physiotherapy referrals. Thanks to its determination, ambition and dedication, Circle has been able to plan and develop a wide range of processes with both eForms and RPA, and the judges recognised the strategic, comprehensive, and systematic approach taken to creating a new organisational capability. 

Highly commended 

East Lancashire Hospitals NHS Trust - Clinical Portal Referrals  

Honourable mention 

The Mid Yorkshire Hospitals NHS Trust – Digital Learning Registrations 

Overall Digital Project of the Year

Winner 

Midlands Partnership NHS Foundation Trust – eObs 

As one of the largest mental healthcare providers in the country, Midlands Partnership NHS Foundation Trust (MPFT) was able to revolutionise patient observations taking place round the clock. Each of its wards cares for up to 20 patients at a time, with individual observation intervals as often as every 5 minutes, or as infrequent as every hour. With its mobile app solution, MPFT have reduced their administrative overheads by 15 days per mental health patient observation - allowing clinicians to focus on patient wellbeing. 

Highly commended 

The Royal Wolverhampton NHS Trust – Learning from Deaths 

Honourable mention 

The Royal Orthopaedic Hospital NHS Foundation Trust – Lateral Flow eForms 

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Driving Value Award

Winner 

Conwy County Borough Council - WCCIS Migration 

Faced with the challenge of a substantial data migration as the council moved away from its legacy care system to the new Welsh Community Care Information System, Conwy County Council sought the assistance of RPA. Over the course of three and a half months, all 12 million documents were migrated successfully – with a scalable digital workforce operating 24 hours a day, seven days a week. The council had estimated that it could have taken 18,000 hours of staff time to migrate manually – equivalent to 12 FTEs 

Highly commended 

Hertfordshire Community NHS Trust – eConsent Forms  

Community Collaboration Award

Winner 

University Hospitals of Morecambe Bay NHS Foundation Trust - Covid-19 Vaccination Administration 

Driven by the COVID-19 vaccination campaign within the NHS, the Trust was to administer vaccinations to NHS employees, care home staff and other key workers in the area - with an anticipated 20,000 people who would require two appointments to conclude their vaccination courses. In response, it developed an eForm booking application and a purpose-built administration mobile app to support the scheme. This was then successfully shared with a number of other NHS Trusts. 

Highly commended 

Royal Borough of Kensington & Chelsea – The Community and Resident-focused Environmental Services Transformation (CREST) app 

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Changing Lives Award

Winner 

Norwich City Council – Breathing Space  

To assist residents struggling with financial difficulties, Norwich City Council implemented Breathing Space – a new central government offering debtors a 60 day pause on enforcement, and the opportunity to seek advice and implement a suitable debt solution before escalation. As the council had previously achieved great success with its original Tell Us Once solution, it applied these capabilities and reusable code to its Breathing Space project. In just one working day, the development team was able to develop and test the RPA application and with great success. 

Highly commended 

Wigan Metropolitan Borough Council - COVID-19 Test Booking System 

Words from the community

"It’s brilliant that the work undertaken by the eObs Project Team has been recognised at the NDL Community Awards, it has been a great team effort from all involved. eObs has been one of the Trusts key digital innovation projects over the last year and has brought a number of benefits with it.  Developing and deploying the solution to wards during the COVID-19 pandemic posed additional challenges to the team, however by IM&T, Clinical Leads and NDL working closely together, the Trust have been able to go live with the application across a number of its therapeutic wards. Thanks to the team at NDL for their support throughout!"

Jack Gould, Midlands Partnership NHS Foundation Trust

"We were very grateful for both the nomination and high commendation for our project. This represents the culmination of months of hard work and inspiration to bring this much needed and valuable project to completion. I am sure the high commendation will spur us onto develop more systems worthy of accolade in the future and I suspect you will see us back again for future awards."

Simon Parton, The Royal Wolverhampton NHS Foundation Trust

For more information about the award-winning projects, reach out to a member of the NDL team via info@ndl.co.uk 

The Judges for 2021

  • Gordon Mcclure
    Gordon McClure, Chairman
  • Nicola Lister
    Nicola Lister, Finance Director
  • Campbell Harte
    Campbell Harte, Head of Delivery

NDL Community Awards 2021 - Categories recap

Nominations for this year's NDL Community Awards are now closed. Take a look at this year's award categories if you are already thinking about planning your 2022 entry!

Overall RPA Project of the Year

This award recognises the best RPA project of the year. This could be based on scale, ROI, beneficial outcome to the organisation or its citizens, the level of innovation or the way the project was delivered.

Overall Digital Project of the Year

This award recognises the best Digital Transformation project of the year, celebrating the use of mobile applications or eForms as a factor for transforming service delivery. This could be based on scale, ROI, beneficial outcome to the organisation or its citizens, the level of innovation or the way the project was delivered. 

Driving Value Award

NDL technology is licenced based on an organisation being able to deploy it on an enterprise basis, servicing the needs of multiple departments supporting multiple projects, often in conjunction with each other. This award is to recognises those who have embraced this philosophy, and who are making or who have made multiple uses of the technology, maximising their return on their investment.

Changing Lives Award

Technology alone is okay, it’s how we apply it that can make all the difference. This award recognises how NDL technologies have made a difference to the lives of people, whether those delivering or those benefiting from the service. 

Community Collaboration Award

At the heart of NDL’s missions is creating solutions that support the valuable work of the public sector, aiding efforts to care for and provide the services we all need in our daily lives. We encourage our community to share resources, be it an idea, sharing pain points or a full technology solution. This award therefore recognises organisations/project that have collaborated on some level with another member of the NDL Community.

Looking back on thoughts from our 2020 winners...

“It was lovely to hear the recognition for the really valuable work of our bot and also for the way in which the SBC Project Team and NDL collaborated. Using technology to support our most vulnerable families with access to free school meals faster has been inspiring and doing it during the height of COVID has had its interesting moments; the entire team (and when I say that I fully include our NDL Team members) are the stars - it’s truly been a pleasure working alongside everyone”

Sarah Talbot, Swindon Borough Council

"I'm so pleased that the work we've done has been recognised, this is a great reflection of how WCC services and (500+) staff have embraced the use of apps the team have developed.  Although I have led this programme from the start, it's been a real team effort with some classic examples of the business and ICT working together to solve key business problems.”          
 
Owen David, Warwickshire County Council

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Forthcoming Events

We host regular, year-round digital innovation and transformation events, packed with tips, know-how, and real success stories from across the public sector. Online only for now, we hope to be back up and running with our regional events when its safer for you and our team.