NDL Spring Newsletter 2022

Issue 1, April 2022

Welcome to this year’s NDL Community Spring newsletter. As we enter the season of growth, our first edition of 2022 includes a recap of some major product announcements, innovative community stories and significant company milestones as we invite you to celebrate our 40th birthday with a two-day innovation-led summer event.


Issue 1 headlines



Celebrating 40 years of public sector innovation 

This year we’re proud to mark our 40th year in service of the public sector – making us one of the longest-standing software companies in the world. Of course, we’d like to credit this achievement to the NDL Community – who have shaped our products, services, and methodology over the last four decades. A huge thank you to each member – as ever, we’re delighted to share the below innovations, developments, and announcements in celebration of the UK public sector’s continued drive towards digital transformation.  



Events you don’t want to miss 

With an exciting season upon us, we continue into 2022 with our in-person events. Catch up on the latest from the upcoming NDL schedule and book your place.


6-7th July: TechFest-22

Celebrating our 40th year, this summer the team welcomes the return of our Tech Festival - it will be one to remember. Featuring special guest community speakers, as well as specialist technical sessions and hands-on bookable 1-2-1 clinics, across two days, not to mention a classic British summer BBQ. 

Save the date 

  • Wednesday July 6th – Thursday July 7th    
  • Location -The NDL Hub, Wetherby 
  • Pre-register today: Sign-up in advance at events@ndl.co.uk 

Watch this space for more information landing in your inbox over the coming months.


NDL Community Reconnect 2022: Recap 

Kicking off the year with our first in-person events in two years, the NDL team was thrilled to be joined by over 50 organisations for Community Reconnect sessions across the country. Led by NDL CEO Declan Grogan, and NDL Head of Development Gareth Handley, the roadshow featured the latest inspirational community innovations, exclusive technical demonstrations, and huge announcements around the future of the NDL product set – read more about what you can expect from NDL products

For more details about the roadshow, featured stories or innovations discussed, please reach out to your account manager.

Did you attend? Tell us what you think! Reconnect and our other community events are tailored around you, so we welcome your feedback. Don’t forget to complete our short feedback form.

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Product News - The latest updates from NDL products


Introducing the NDL Evolve Transformation Platform 

COMING SOON… As mentioned, our Reconnect event revealed a range of exciting news regarding the future of NDL’s digital transformation software – including the introduction of the brand-new NDL Evolve Transformation Platform:

NDL Automate: Our current SX and DX products will merge to become Automate, our streamlined RPA module with attended and unattended functionality.  

NDL Digitise: Our eForm software, FX, and mobile application builder, MX, will merge to become Digitise – our comprehensive front-end digitisation platform. 

NDL Connect: Introducing a brand-new product to our digital toolkit, NDL Connect will support RESTful APIs with OpenAPI definitions for direct integration. 

NDL Flow: Another pending addition, Flow will support cloud architectures of the future - while putting your organisation in control of cross-platform workflow.

NDL Hub: Replacing our long-standing QX software, Hub will become a queuing and orchestration technology included throughout the whole Evolve product set.




While all NDL current products and licences remain unchanged for customers, we’ve included our current roadmap for expected release timelines below.  


Are you benefiting from the latest version of your NDL software?


We’re continually upgrading and innovating in order to provide your organisations with the best feature-rich products.

Given our agile approach to development, our products are constantly evolving with the needs of the public sector. For the latest bug fixes, security improvements and newest features, instantly download the most recent versions of our software through the Community Portal. 

Don't miss out on the latest features available to you today:

SX: 2020 Summer Update (v6.2.3)

  • UI refresh Profile Editor, Workbench, and Console 
  • Enhance encryption for profile variables 
  • Improved support for tree controls with many items 

Download ➡


MX: 2020 Vision Edition (v10.7.1)

  • App Studio development environment for creating mobile apps 
  • App Server component for hosting mobile apps 
  • App Manager administration tool for configuring the App Server 
  • Publish to the Google Play Store using an Android Application Bundle (AAB) 
  • Control the background colour of combo boxes and edit boxes on Android

Download ➡ 

FX: 2021 Spring Update (v1.5.1)

  • Store projects on network locations
  • Automatic project backups when publishing
  • Edit custom JavaScript using external, third-party, editors
  • Improved support for data-rich recordset elements

Download ➡



Supporting your upgrade


We’ve made it even easier to ensure you’re running the latest version of our digital transformation technologies. Our new “Product Downloads” section in the community portal makes it easy to find the latest versions and updates. 

Don’t have time to upgrade? We can help. Our full or assisted upgrade service is here to support your busy teams, keep you up-to-date and ensure you have access to all of the latest features and security parameters. Our delivery experts are always on hand to support installation with our free assisted upgrade and product health check services. Simply get in touch with a friendly member of the team at support@ndl.co.uk to learn how we can help.  

Support, Services and Training - the latest from the NDL Delivery Team

To help your organisation get the most from our product licence, we offer a wide range of consultancy and training services to support your project delivery. For any individual project support, training needs or troubleshooting anything in helping you deliver your digital transformation project successfully, please contact support@ndl.co.uk.

Spring Highlight: Take advantage of pre-built templates with our App & eForm Showcase  

Did you know you can find a growing library of purpose-built app and eForms ready to use today? Visit the App & eForm Showcase to download your designed for the public sector, free-to-use resources. 

Proving some inspiration with our most popular downloads;

View all apps & eForms ➡

Got an idea for a template? We are calling for any ideas for our ever-expanding library - the team is ready to create what you need to get live faster and easier than ever before. Contact us via customerservices@ndl.co.uk



In focus - your projects

Our spring newsletter edition feature focus is all about delivery and your projects. Working alongside our customers collaboratively has remained one of our core priorities over the last 40 years, and it’s also one of our favourite things to shout about. Here’s the latest project news from the NDL Delivery Team.  

Circle Health

A huge congratulations to Circle Health, recently going live with its end-to-end physiotherapy triage process. Harnessing digital data capture through eForms before automated processing, this highly complex project developed in partnership with Circle represents a huge collaborative effort. 


South London and Maudsley NHS Trust


Allowing parents and guardians to enter medical outcomes online, myHealthE system is a web application platform designed to improve patient-rated outcome measure collection (PROMs) in Child and Adolescent Mental Health Services (CAMHS) cases. Unable to synchronise data kept within myHealthE and its main electronic patient records system, the Trust is currently working hard with our experts to automate this process with RPA.  



Key Delivery Topics



Topics in the spotlight...


  • Capacity to innovate: Supporting your in-house capabilities  
    • This spring, the Delivery Team has been thinking about all things capacity. In our recent blog post, Capacity to innovate: Fostering digital in-house skillsets and self-sufficiency in the UK public sector, we discussed the importance of working with experts to improve your in-house skillsets – in turn working towards proficiency and self-sufficiency with maximum return on investment. The team is not only here to ensure your projects launch successfully – we’re also here to provide your team with the skills and knowledge needed to apply learnings from collaborative projects to future transformations. To get the most from your NDL licence, don’t forget to book Consultancy Days to introduce and upskill your teams members. 
  • Training & mentorships
    • We know no two public sector organisation’s requirements are the same – that’s why our complimentary training sessions are designed with flexibility in mind. Whether your team could benefit from installation, administration, foundation, or advanced developer training – or a specific team member is looking to learn hands-on through a bespoke mentorship – our delivery experts are here to provide your organisation with the knowledge and tools needed to innovate.  

Let us know about your individual requirements at support@ndl.co.uk.    

Your recent project stories 

Grab five, a coffee and catch up with the latest NDL Community success stories - starting with a brand new case study from Norwich City Council.

NEW RELEASE: Norwich City Council provides "Breathing Space" for those struggling with financial difficulties using RPA

Learn how Norwich provides its residents with dignified financial support through Breathing Space – an automated process, ensuring all relevant departments are immediately notified of applications requiring a 60-day pause on debt enforcement.  

Deploying RPA to automate multi-system updates allowed the council to;
  • Swiftly enable debt relief support - processing over 500 transactions (to date)
  • Benefit from secure, error-free data and administrative savings
  • Remove unnecessary data notifications to irrelevant internal departments

Read the case study


Access more recent case studies from across the public sector;

NDL Community Highlights

Catch up on the very latest from you, the NDL Community. Firstly we offer a warm welcome to a collection of new organisations to join our public sector customer community.

Welcome to the community 

This Spring, we’re extending a warm welcome to three new members of the NDL Community: 

  • Southern Health NHS Foundation Trust joined us in January, and are currently focussing on RPA 
  • We then welcomed Wyre Council in February, who are also working with automation  
  • The Princess Alexandra Hospital NHS Trust also joined us in February, using a combination of both mobile application and RPA in end-to-end processes 


Interested in collaborating with another community member? For details about any of the above collaborating organisations and their projects, or perhaps for an introduction - please contact customerservices@ndl.co.uk  




Our iESE Public Sector Transformation Award 2022 winners! 

We’re delighted to announce three members of the NDL Community were recognised in this year’s prestigious iESE Public Sector Tranformation Awards. Congratulations to… 
Royal Wolverhampton NHS Foundation Trust Bronze in theTransformation in Health & Social Care category for its Learning from Deaths project 
The Mid Yorkshire Hospitals NHS Foundation Trust Bronze in the Efficiency and Effectiveness category for its automated eLearning registrations project
West Suffolk NHS Foundation Trust Bronze in the Innovation category for its clinical photography and ophthalmology apps 


Looking for some well-deserved recognition for your team? Contact marketing@NDL.co.uk to learn how NDL could support your participation in award programmes.   

Playback – event videos on demand


Didn't attend, want a re-run, or to share with a colleague? Refresh or rewatch our latest public sector content at a time that suits you.  


UKAuthority – End-to-End Digital Transformation

Couldn’t make UKAuthority’s recent End-to-End Digital Transformation webcast? Don’t miss out on key insights from our NDL Community panel - including speakers from Circle Health, West Suffolk NHS Foundation Trust, Moray Council and our own Head of Product Development. Exploring digital processes that bridge the gap between systems and organisations, learn how to navigate one of the public sector’s most common problems. 

Watch now 


Digital Leaders – Public Sector Insight Week

Presenting “Collective learning from across the public sector to supercharge your RPA deployment”, NDL Business Manager Pat Marren explores key elements of the digital transformation process – such as RPA suitability, its implementation, and its ability to deliver replicable projects. 

Watch now


Community-led Project Showcases 

Our Project Showcases are your opportunity to connect with, and learn from, your peers in the public sector and NDL Community. Held virtually for your convenience and with the aim of sharing first-hand project insights, you can catch-up with any Showcases you miss on the Community Portal.

Missed it or want a replay? Catch up on the latest Online RPA Project Showcase Joe Bradshaw, Senior IT Solutions Analyst at Newcastle City Council and Bradford Teaching Hospitals NHS FT Project Managers, Alison Mellor and Katherine Nuttall discussed key project outset considerations and decade-long RPA innovation at their respective organisations.

Watch ➡ 


Media Centre

Your stories in the press 


Other industry news


Articles and blogs you might like to read 

Keeping you up to date with everything from technical insights, hot topics, industry news and NDL activities, our collection of brand-new blog series and featured articles provide a worthy read with something for everyone.




A full list of media coverage can be found via our online Media Centre.

Let us know what you think 

Our product set is specifically designed to benefit the public sector, so we can’t welcome your feedback enough. If you have any ideas surrounding NDL technology – from template suggestions for the App & eForm Showcase, to feature ideas for the future of the NDL Evolve Transformation Platform – don’t hesitate to contact our Development Team via support@ndl.co.uk.

If you have any needs, great or small, whether it be training, consultancy, workshops  – please reach out to our Customer Team via 01937 543524 or customerservices@ndl.co.uk.

For the latest updates, news and events from NDL, we invite you to connect with us via our social channels 

Make sure you’re getting all of the latest NDL and industry updates and follow us across social media platforms.  

@NDLSoftwareLtd NDL Software Limited