NDL Summer Newsletter 2021

Issue 2, July 2021


Welcome to the summer edition of the NDL Community Newsletter.

This jam-packed issue is brought to you with a simple goal – to provide a plentiful showcase of ways in which NDL can support you. From our NDL Community Summit 2021, featuring a treasure trove of tailored sessions and special guest speakers, to new and pre-release project case studies, brand-new expert FAQs for project delivery and much more – there’s plenty to digest in this summer issue.


Issue 2 headlines

Event Calendar – key dates for your diary 



NDL Community Summit 2021 – Hurry, secure your place 

The countdown has begun for next week’s three-day online summer event programme – exclusively for the NDL community! 

About the programme 

Featuring guest hosts from across the public sector, digital experts share real-world app-based and RPA projects alongside sessions from our CEO, Head of Product Development, Customer Success Manager and others.  

We also examine the latest technical developments, new NDL Community projects, must-see product roadmap plans and support updates. The diverse schedule offers opportunities for key technical learnings, collaboration and scope to dive into replicable projects – just click to view the full agenda.


Featured Guest Speakers   


Get a feel of what to expect, including the line-up and the key project insights that are on offer across a multitude of public services by joining on one of our Project Showcase events. Get ready for the NDL Community Summit 2021 with our 3-minute blog read - click to access.

To view the full calendar – click here



RPA (SX) focussed webinars take over Autumn season 

Coming to you throughout September… 

As part of our NDL Transform Online initiative, this autumn we put RPA technology in focus. The easy-to-access online event series is designed to bring to you one-time-only product showcases delivered by your public sector peers, sessions on debunking common myths in the digital world and sharing top tips from our experts.  

Click to view our schedule of events 

Project status to ‘live’ - the latest digital projects from across the community

From digitalizing PROMs data capture to migrating millions of clinical records under immense time constraints and with many more to reference – we know it’s been a busy period for projects across the public sector.  

Here we share some of this season’s projects from the community, with fantastic eForm (FX), mobile app (MX) and Robotic Process Automation (SX) examples – providing project inspiration for everyone. 

Pre-release: Home Group remodels its data capture and access to central sensitive case records with a mobile app (MX) for 1,000 field-based Support and Care workers 

In maintaining accurate confidential support details, the housing association required a digital-first solution for field-based assessment data capture and coordination with its central Support Plan system. MX has, and continues to be instrumental in overhauling the laborious, paper-based practice.  

Click to access the full story  


The UK's largest independent healthcare provider improves patient experience, advances care and is unlocking vital clinician capacity with capturing PROMS information via eForms (FX) - supporting 1.5 million NHS patients. 

Click to access the full story  


The rapid migration of over 2.6 million unstructured and varied clinical notes into the new Rio system, initiated due to the imminent decommissioning of its legacy system - completing the extraction in only 3 months! 

Click to access the full story  

New community members join the fold 

Over the past few months, we have onboarded numerous organisations, all with some great projects on the horizon.  

We offer a warm welcome to… 

  • Bradford Teaching Hospitals NHS Foundation Trust 
  • Shropshire Community Health NHS Trust 
  • South Yorkshire Police  
  • Liverpool City Council 
  • Middlesborough Council

Perhaps a collaboration could be on the cards? Please reach out to Hannah.gilbank@ndl.co.uk if you would like an introduction to the teams at our newest community members.

NDL is on hand to support you 

If it’s project scoping, implementation or team development you need, we remind you that NDL remain available to help you deliver stellar projects - ensuring you get the most out of your product investment.  



Professional Services – essential for faster project mobilisation  

Our Professional Services team have worked on countless customer community projects to accelerate the deployment of new implementations across Healthcare, Local Government and Housing - the team are always available to assist you too.  

Our Professional Services team offer; 

  • In-depth expertise in NHS and Local Government 
  • A proven method and delivery approach 
  • Our team ethos of sharing knowledge, skills and experience    

If you’re ready to get started with a new digital project or assistance in scoping your next piece of work, reach out to customer.services@ndl.co.uk to discuss where we can support.  


Keen to learn more about our delivery support offering?  

Co-authored by NDLs CTO and Project Manager, our brand-new FAQ delivery success blog post explains our core service areas – Training Academy, Service Desk and Professional/Project Services, alongside advise for pre-project work, tips for success and methodology for getting projects to readiness and live.    

A 3-minute must-read – click here

NDL Training Academy offer extended for free online product training  

To better support your automation and digital project success over summer and beyond, we extend our free online training offer across all products in the NDL Digital Transformation Suite. Whether you have a MX, SX or FX licence, we want to help you uplift your technical skills internally. 


Having already delivered 32 video-based training courses this year, be it training new team members or progressing the product knowledge of regular users – we have no intention of slowing down. Training is scheduled on a first-come-first-served basis, so for more details on the 2-day foundation and one-day advanced online training courses, visit our NDL Academy page for course information. To book, please contact customer.services@ndl.co.uk.  

To note: In alignment with Public Health guidelines, we are continuing to deliver all our training courses via online video conferencing. 

Playback feature – Project Showcase videos on demand

Throughout 2021, we have delivered several online Project Showcase events. Our new concept webinars, hosted entirely by guest speakers from across the community. Digital experts share their own first-hand experience and projects at respective organisations – in total we have featured six guest hosts so far. 

Too busy to attend, want a re-run or to share with a colleague?  

Below find a handy library of 15/20 minute presentations all sharing replicable solutions to inspire your digital journey. 


RPA (SX) Projects  

App-based Projects  



Final words from our Customer Success Manager  

I have received feedback from many community members seeking to restart where they left-off with their digital transformation strategies, pre-pandemic. From restarting planned projects as part of a wider agenda, to taking a ‘digital-first approach to new demands or upskilling expanding teams, I remind you that we are here to help bolster skills and support projects.

I look forward to welcoming you all to the NDL Community Summit next week – I especially encourage digitally focussed individuals to attend, as we will be sharing brand-new product updates (we have purposefully kept any spoilers off the newsletter as we have some exciting information to share at the event!)  

The Customer Success Team 

For the latest updates, news and events from NDL, we invite you to connect with us via our social channels 

NDLSoftwareLimited @NDLSoftwareLtd