Summer Newsletter 2022

Issue 2, June 2022

Hello and welcome to the NDL Community Summer Newsletter - we have plenty to share with you. From our two-day innovation-fueled TechFest just around the corner, to the latest from our products and support on hand right now and into the future - we continue to drive forward in our 40th year of supporting digital transformation in the public sector. There's something for everyone this issue!

Issue 2 headlines


Must-attend digital transformation events for your diary 

TechFest-22 – it’s almost here!  

July 6th & 7th, Wetherby

Back by popular demand and only one week away, this summer sees the return of NDL’s TechFest. The Community-exclusive event features exclusive product updates, hands-on Live Lab sessions and a huge array of special guest speaker presentations from across the NDL Community. Held over two days, don’t miss out on this jam-packed digital deep-dive – as well as a proper British BBQ to top it all off. 

More on the Community-hosted project showcases ➡️

Access the Product Session ➡️

Live Labs – exactly what is in store for our technical-led agenda ➡️ 



It’s not too late to register – learn more about TechFest-22 and secure your tickets here.



11:00 a.m. July 12th

This July we bring to you another project showcase – following the real-life use cases of low-code mobile apps and eForms to revolutionise processes in both healthcare and council settings. Including a fully integrated mobile application used by council offers in the field, as well as corporate-wide deployment of eForms streamlining everything from pre-operative assessments to vaccinations, join our hosts virtually to discover exclusive and replicable learnings. Don’t forget, you’ll have an opportunity to get involved with our live Q&A too.

Join Marc and Andy - access the agenda and register here


NDL Community Awards 2022 – coming this winter 

Though it seems like summer has only just begun, it feels like our annual awards ceremony is just around the corner. With so many fantastic projects in progress across the community, we can’t wait to celebrate your success yet again. As we prepare for our 2022 ceremony, keep your eyes peeled in the coming months as nominations open - watch this space!

Missed last year’s NDL Community Awards? Catch up here.  

The latest NDL product news  

The NDL product set is constantly evolving with the needs of the UK public sector – here’s everything you need to know about the latest developments. 

Coming soon: NDL Evolve Transformation Platform 

At this year’s Reconnect event, we were delighted to announce NDL’s offering is growing – introducing the brand-new NDL Evolve Transformation Platform. Designed specifically for the UK public sector, the new platform consists of five products, including:  

NDL Automate: Our current SX and DX products will merge to become Automate, our streamlined RPA module with attended and unattended functionality.  

NDL Digitise: Our eForm software, FX, and mobile application builder, MX, will merge to become Digitise – our comprehensive front-end digitisation platform. 

NDL Connect: Introducing a brand-new product to our digital toolkit, NDL Connect will support RESTful APIs with OpenAPI definitions for direct integration. 

NDL Flow: Another pending addition, Flow will support cloud architectures of the future - while putting your organisation in control of cross-platform workflow.

NDL Hub: Replacing our long-standing QX software, Hub will become a queuing and orchestration technology included throughout the whole Evolve product set.




Interested to learn more, or want to stay up to date with the latest updates? Join us at TechFest-22, where we’ll uncover the very latest developments within this year’s product roadmap. Sign up for your delegate pass here 


Download now: Hub 1.1 

Hub is NDL’s new queuing and orchestration technology, designed from the ground up for robust, scalable, and secure process execution. It allows you to construct business process automations that facilitate the orderly transfer of data between modules within your RPA, mobile, and eForm solutions. 

Hub includes: 

  • Hub Studio – A graphical, drag-and-drop, process builder. 
  • Hub Manager – A DevOps tool for configuring and monitoring your processes. 
  • Hub Server – A centralised server for coordinating your processes. 
  • Hub Agent – Installed alongside the server, to run published queues and orchestrations. 

Haven’t installed Hub yet? You can find the latest versions of all our products available to download from the Product Downloads section of the Community Portal. Interested in expanding your teams skills? Training for Hub is available – contact our Delivery Team via for more information.

Take advantage: App & eForm Showcase 

Did you know you can find a growing library of purpose-built mobile apps and eForms ready to use today? Visit our App & eForm Showcase for an array of templates, ready to download and designed for our public sector community. 

View all apps & eForms ➡ 

Got an idea for a template? Contact us via


News from our Product Development Team 

We are delighted to share that the whole team has now completed the Microsoft Azure Developer Associate training program and continue to focus on Cloud as a priority. For those of you who know Dale, he has stepped up to an exciting position as Development Manager and will be driving the team’s development plans forward whilst growing and supporting our clever team of development folk.  

Do expect to hear plenty from Gareth, NDL’s Head of Product Development who is on a mission to speak with you, understand your needs and tackle your requirements within the future vision of the NDL products. 

Keeping our Community up-to-date and secure is always high on our agenda – so access the latest versions of all NDL products on the Community Portal, there could just be a new feature for you to test drive. 

Support, Services and Training 

Stay up to date with the very latest news in digital education, services, and training – brought to you by our delivery experts.  

Your delivery success 

  • Swindon Council has successfully extracted around 43,000 documents, streamlining file structures by placing them into an existing filing structure on the shared drive for the Education Welfare Service.  
  • As internet Explorer approaches end-of-life, customers have approached us for help in moving their live processes to Edge. Both East Lancashire Hospitals NHS Trust and South London and Maudsley NHS Foundation Trust have now had pivotable processes moved to Edge.
  • We have now completed a Civica extraction at Wyre Council - the bots successfully extracted 2,941,470 documents and the team is now exploring the next RPA project. 
Eden Constantino Oxmym9cuaey Unsplash

Training support when you need it 

Our training courses, bespoke courses and mentorship schemes are here to provide your team with everything it needs to make the very most of NDL products. Restricting sessions to a small group of delegates, our sessions offer a close contact support feel. We are delighted to announce that we have updated our courses to include how to get the most out of ‘Hub’ and have a newly updated eForm (FX) training course ready for you today. 

Training feedback from you... 

‘I had a very enjoyable time and have learned a lot of the foundation of eForms (FX) in this course from Declan. He has presented this course well and his advice and information was very valuable.’ 

‘The training was very informative and engaging. Thank you also to Declan for being a great host!’ 


For information about the courses available, or to book on a course of choice – contact  


Coming soon: NDL Practitioner Certification 

While all our educational services are designed to progress your skills from foundation level to practitioner, our brand-new certification ensures developers are fully equipped with even the most complex concepts, techniques, and understandings. More coming soon – watch this space!  

Let us know about your individual requirements at  



NDL Mentorships  

Designed to take an individual from foundation to practitioner level, our mentorships take place within the project lifecycle, ensuring your project is delivered correctly and without risk – while accelerating your digital transformation and fostering in-house skillsets.  

Learn more about mentorships by contacting   

NDL Community Highlights

Bringing you the latest news, resources, and celebrations from across the NDL Community. 

It’s a winning combination – iNetwork Innovation Awards


The team at NDL were delighted to not only be nominated by Wigan Council for the ‘Partnership Excellence’ Award this year for our collaborative teamwork – but honoured to win the category at the much-missed award ceremony on 19th May at the Lowry, Manchester.  

Read about Wigan’s pioneering ‘COVID19 Local Test Booking, Administration and Reporting’ project or for awards coverage – click here 

Your recent project stories 

Looking for some inspiration? Catch up with the latest project successes in our real-life digital and automation case studies.  

WATCH NOW: West Suffolk NHS Foundation Trust 

Clinical Photography

Revolutionising the photographic examination process, WSFT’s purpose-built clinical photography app allows clinicians to capture and annotate images through handheld devices – automatically updating patient records through EPR integration.  

  • Time savings of up to 17,000 hours yearly  
  • Improved data security & accuracy while reducing risk of loss 
  • Improved patient care, with positive impact on CQC rating 

Watch the case study ➡️


An extension of its clinical photography project, WSFT’s ophthalmology mobile app allows clinicians to capture high-resolution images of the back of the eye with an iPhone X – with all data transferred directly into back-office systems. 

  • Allowed replicable use of existing clinical photography application with minor tweaks 
  • Increased photography appointments 
  • Utilisation of native features – such as telephoto lens & autofocus 

Watch the case study ➡️

Launching its Community and Resident-focused Environmental Services Transformation (CREST) and Contract Monitoring solutions, these fully integrated mobile apps put power back into the hands of council officers working out in the community – eliminating rekeying and providing access to data on the go. Read the full case study 

For many healthcare organisations across the UK, keeping pace with the National Immunisation and Vaccination System (NIVS) and its changing requirements was a challenge. However, with the application of a replicable RPA process, the Trust was able to hit deadlines and process backlogs during the height of the pandemic. Read the full case study 

Uplifting a number of internal processes with bespoke eForms – including lateral flow result reporting, #hellomynameis badge orders, additional duty hours and theatre requests – ROH has been able to improve both staff and patient experiences with digitised front-end interfaces.  Read the full case study 

Within its first 12 months of working with automation, the Trust was able to revolutionise 5 processes – allowing them to get to grips with new capabilities and the possibilities of RPA. One of these processes included the automation of eLearning registrations – essential requests to access the Trust’s Digital Learning Solution (DLS). Read the case study 

Through the introduction of its Immunisation Management Portal – a series of eForms reviewed through its bespoke Consent Management dashboard – HCT was able to streamline its previously paper-based school immunisation consent process. Read the full case study 


Media Centre

Your stories in the press 

Whenever a fantastic project lands, we’re delighted to see industry press provide that well-deserved recognition. Here’s this season’s NDL Community stories in the press:  


NDL in the news

Ready for a cuppa? Catch up on the latest press, from inspiring thought leadership to customer partnership award recognition.  


Just good reads 

Technology moves quickly – but our regular updates, resources and assets are here to ensure you’re up to date on the latest cutting-edge digitisation topics. 









A full list of media coverage can be found via our online Media Centre.

Playback: NDL on demand 


Over the past few months we have been delighted to take part in events hosted by UK Authority and Digital Leaders. Couldn’t make one of the very latest online public sector events? Don’t worry – NDL Community members can catch up on demand over at the customer portal. 


UKAuthority – End-to-End Digital Transformation

Couldn’t make UKAuthority’s recent End-to-End Digital Transformation webcast? Don’t miss out on key insights from our NDL Community panel - including speakers from Circle Health, West Suffolk NHS Foundation Trust, Moray Council and our own Head of Product Development. Exploring digital processes that bridge the gap between systems and organisations, learn how to navigate one of the public sector’s most common problems. 

Watch now


Digital Leaders – Public Sector Insight Week

Presenting “Collective learning from across the public sector to supercharge your RPA deployment”, NDL Business Manager Pat Marren explores key elements of the digital transformation process – such as RPA suitability, its implementation, and its ability to deliver replicable projects. 

Watch now 


RPA Project Showcase: led by Newcastle City Council & Bradford Teaching Hospitals NHS Foundation Trust

Frontline digitisation experts from Newcastle City Council & Bradford Teaching Hospitals NHS deliver an exclusive online Project Showcase, focusing on harnessing the power of Robotic Process Automation (RPA) – from early project mechanics to proven and lasting automation-first operations. 

Watch now


Have a fantastic summer and see you at TechFest-22! 

Finally, we’d like to wish everyone within the NDL Community an amazing summer – and don’t forget to join us for product insights, peer discussion and public sector case studies at this year’s TechFest – two days themed all around collaboration. We’ll be providing some exciting new updates on the NDL Evolve Transformation Platform roadmap, and we look forward to sharing this progress with you all.

Missed the NDL Evolve announcement? Catch up on our Spring Reconnect event here or if you need any project support, our team are always on hand via or 01937 543524. Don’t forget you can raise service requests through the portal, by mail or just call us, and ideas for the Community Forum are always welcome 

For the latest updates, news and events from NDL, we invite you to connect with us via our social channels 

Let’s stay in touch - make sure you’re getting all of the latest NDL and industry updates and follow us across social media platforms.   

@NDLSoftwareLtd NDL Software Limited