NDL Winter Newsletter 2021

Events you don’t want to miss  

With an exciting season upon us, catch up on all of the latest from the NDL schedule - and make room in the calendar for upcoming events until Christmas and beyond into 2022. 

Event Calendar

Tuesday 14th December 


Looking for inspiration for your next (or ongoing) digital transformation project? Join NDL's Sebastian Clancy and guest-hosts Wigan Council and Midlands Partnership Foundation Trust as these digital pioneers discuss the use and impact of app technology within their organisations. 

From award-winning approaches to COVID-19 testing, to digitised patient observations – this virtual session is jam-packed with replicable projects and insider learnings from our guest hosts. 

Don’t forget to secure virtual seats ➡ Register to attend



Spotlight on celebration - The NDL Community Awards 2021

On 25th November, we named the winners of our RPA Project of the Year, Digital Project of the Year, Community Collaboration, Changing Lives and Driving Value awards LIVE at this year’s virtual awards ceremony. We’d like to take this opportunity to thank each member of the community who submitted an entry, and congratulate those who took the category titles.

2021 winners ➡ Click to find out more about the award-winning projects

Each of our winning and highly commended organisations were able to donate £250 to £500 to their chosen charities respectively, allowing us to give back to those who need it most after another challenging year. 

If you weren’t able to attend – don’t worry! You can watch the whole ceremony on-demand, or catch-up on the highlights over on the NDL blog.  



The 2022 NDL Community Tour  - coming to a location near you

As we navigate a return to normality slowly (and carefully!), we’re delighted to announce a limited collection of in-person community-exclusive events in February. Delivered in-person, we’re sure to be coming to a location near you this new year. Co-hosted by NDL's CEO and Head of Product Development, this roadshow includes everything from the latest community projects and learnings, to new product updates and key product tips.

More details will be available in January. To pre-register your interest, reach out to your account manager or email customerservices@ndl.co.uk

Product News - the latest updates from the NDL Digital Transformation Suite

We’re continually upgrading and innovating with our products, in order to provide your organisations with the best feature-rich products. In fact, over the past 12 months each of our products has been subject to major updates - as part of our agile approach to software releases. Here’s everything you need to know about our products this winter;

Mobile apps  

Are you running the latest version of MX at your organisation? MX 2020 Vision Edition (v10.7.1) is already available and ready to download over on the Community Portal. Head over to the Forum to get access to all of the latest features and fixes for our leading mobile application platform, including:  

  • Support for deploying MX applications on iOS 15 
  • Publish to the Google Play Store using an Android Application Bundle (AAB) 
  • Control the background colour of combo boxes and edit boxes on Android



This winter we’re providing another update for our FX platform – FX 1.5.1, more details can be found over on the Community Forum. Looking for some FX inspiration? Don’t forget to take advantage of the brand-new eForm & App Showcase - our growing library of downloadable templates – available exclusively to the NDL Community.  


Robotic Process Automation (RPA)

Whether you’re new to automation, or you’re well versed in digital workforce projects, the brand-new features available as part of SX 6.2.3 are sure to bolster your streamlining processes. The latest brand-new version of SX is now available on the Product Downloads Forum, - head over for the most up-to-date release!



Don’t have time to upgrade? We can help. Our full or assisted upgrade service is here to support your busy teams, keep you up-to-date and ensure you have access to all of the latest features and security parameters. Simply get in touch with a friendly member of the team at support@ndl.co.uk to learn how we can help.  


Coming soon… 

New to the NDL Digital Transformation Suite, Hub is the first delivery of NDL’s next-generation transformation server architecture, providing:

  • A modern, ground-up replacement for QX
  • Graphical, easy-to-use process building capabilities
  • The core, ‘Common Server Architecture’ for the entire platform

With significant development time focused on the debut release of 'Hub' - we have some news. NDL's new workflow, scheduling and orchestration software continues to progress through rigorous testing, and is now ready for customer engagement, and we invite any of our customers to participate in the preview scheme. To find out more or to register to be part of the insider circle for all-things Hub, contact customerservices@ndl.co.uk. News about the wider availability of Hub will be communicated in the new year. 

Web Services 

Supporting RESTful APIs that have OpenAPI definition files and allowing these to be easily integrated into your existing FX, MX, and SX projects, our new Web Services product (replacing AX) is just on the horizon. Watch this space – more news is coming in 2022. For information, please contact customerservices@ndl.co.uk.

How we can help - Support, Services and Training


To help your organisation get the very most from our products, we offer a wide range of community exclusive consultancy and training services to support your project delivery.

Festive support hours - come rain or snow, our helpdesk opening times will remain the same throughout the festive period, with the exception of closure during Christmas bank holidays:  

Christmas period

Support desk opening hours 
Monday Dec 20th – Friday Dec 24th  09:00-17:30 
Monday Dec 27th - Tuesday Dec 28th  CLOSED 
Wednesday Dec 29th - Friday Dec 31st   09:00-17:30 
Monday Jan 3rd, 2022  CLOSED 
Tuesday Jan 4th, 2022 - Onwards 09:00-17:30 


Don’t forget – you can also raise a support ticket online. Simply enter your login details and submit your query through our Service Request portal.  

NDL Training Academy & project delivery services

As you begin to navigate next year’s digital transformation road maps, don’t forget to take advantage of our wide range of training courses and project delivery services. Spanning from foundation to advanced levels, our training courses continue to take place virtually – so get in touch to book a convenient slot for your team.  


The NDL App & eForm Showcase  

If you haven’t heard already, our delivery consultants have just introduced a new collection of eForms to the ever-growing App & eForm Showcase – read more about these public sector-specific templates on the NDL blog.  

Next in production is a brand-new set of tailored mobile apps for use with the MX platform. To ensure we’re catering to all of the unique needs across the community, we’re asking for your great ideas. Whether it be a mobile app or eForm suggestion, do let us know what you’d like to see available on the showcase at delivery@NDL.co.uk



Support tailored to your organisation 



“Sometimes you just need some help or that little extra capacity, be it a day or a month. Our professional services team is here to help you – simply get in touch to access our range of professional services offerings.  

“We’ve completed lots of exciting projects, and we’re always happy to share our methodology and documentation for free - just ask. Even if you’ve recently launched a project, we’re happy to review, check, test and help assure your work - sometimes that second independent set of eyes can really help, just ask about our ‘Application Health Check Service’.”

– Campbell Harte, Head of Delivery


Your Community Highlights

Catch up on the very latest from you, the NDL Community. We look at a key emerging trend of public sector collaboration, and who is pioneering cross-organisational projects and learnings. 

Welcome to the community 

Over the past year, we have welcomed a vast variety of new customers into the NDL Community, and in this final issue - we’d like to extend a warm welcome to the latest member, Newport City Council. Kicking off its automation journey with a migration project, we can’t wait to see this local government developing its skills and streamlining its processes.  

Collaboration is key 

Collaboration is at the heart of public sector digital transformation, and we can often see this approach taken to projects by NHS Trusts across the country. We’d like to commend the following organisations for driving value and innovation through working together:  

  • Mersey Care NHS Foundation Trust & Midlands Partnership NHS Foundation Trust 
  • Nottinghamshire Healthcare NHS Foundation Trust & Mersey Care NHS Foundation Trust
  • West Suffolk NHS Foundation Trust & Midlands Partnership NHS Foundation Trust 
  • Birmingham Community Healthcare & North Essex NHS Foundation Trust
  • West Suffolk NHS Foundation Trust & Mid Yorkshire Hospitals NHS Trust
  • Hertfordshire Community NHS Trust is championing innovation with a number of peers, sharing success within the immunisation community. 

For details about any of the above collaborating organisations and their projects, or perhaps for an introduction - please contact customerservices@ndl.co.uk.

Newsworthy news is only a click away...

We are delighted to share your project stories with the public sector and technology readers across the media landscape. Your stories have been featured and recognised in the past few months by some leading titles below;

Your stories in the press 

  • Awards success again for Wigan Council  - Named ‘UK Council of the Year’ at this year’s iESE Public Sector Transformation Awards, the council reflects on its COVID-19 response in this exciting post. Access the article 

  • Conwy Council uses RPA workforce to save five years in administrative time - Read how this Welsh local authority successfully migrated over 11 million records to the region-wide WCCIS system, with the use of RPA.  Access the article







Articles and blogs you might like to read 

Keeping you up to date with everything from technical insights, hot topics, industry news and NDL activities, our collection of brand-new blog series and featured articles provide a worthy read with something for everyone.




A full list of media coverage can be found via our online Media Centre. 

Playback – event videos on demand

Couldn’t attend the latest RPA Project Showcase? Don’t miss key learnings from the Mid Yorkshire Hospitals NHS Trust and Norwich City Council and watch the whole event on-demand.

Watch now ➡


Throughout 2021, we delivered a vast number of online sessions. Here is our round-up of top picks - from project insights sessions and the NDL Community Awards to product updates, there is something for you. 

Didn't attend, want a re-run, or to share with a colleague? See our picks below;

Project Showcase Sessions 




Mobile Apps/eForms


Product/Technical Sessions



In celebrating you...





Due to popularity, we have decided to run our Project Showcase events into 2022 - watch this space for news!

If you have any needs, great or small, whether it be training, consultancy, workshops  – please reach out to our Customer Success Team via 01937 543524 or customerservices@ndl.co.uk.


Merry Christmas from the NDL team  

“Despite the challenges, it’s been another innovation-fuelled year for the NDL Community. To all of our organisations, newly welcomed and long established – I’d like to wish a sincere Merry Christmas and Happy New Year from all of us here at NDL.”

– Declan Grogan, CEO 


For the latest updates, news and events from NDL, we invite you to connect with us via our social channels 

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