Digitising Housing Services: Real Change for Citizens, Real Results for Councils
Rising housing costs, unaffordable rents, increased cost-of-living pressures, and growing housing demand are all contributing to an unprecedented rise in homelessness across the UK.
Across many local authorities, paper-based processes and disconnected systems are compounding the housing challenges. Manual data entry, missing documentation, and time‑consuming checks are delaying access to essential services for vulnerable citizens.
By digitising housing processes, local authorities can:
- Speed up access to the housing register and housing benefits
- Provide a smoother, more cohesive experience for citizens with less waiting time
- Reduce manual processing and administrative burden
- Free up staff time for more citizen‑focused support
- Improve data quality, reduce the risk of missing information, and ensure fair decision-making
- Drive efficiency and help manage increasing workloads
- Reduce safeguarding risks
As part of its Housing Transformation Programme, Newport City Council has partnered with NDL to automate several high‑volume administrative processes within its Housing and Communities service, including:
- Housing Benefits Payments
- Housing Register Applications
- Empty Property Record Updates
What You’ll Hear in This Session
Join Joseph Khan, Business Process Automation Analyst, and Mark Bleazard, Digital Services Manager, from Newport City Council to explore how automating these largely rule‑based processes has reduced operational backlogs, accelerated housing allocations, and enabled staff to dedicate more time to citizens with complex housing needs — ultimately improving both the speed and reliability of housing services.
Reducing homelessness and the reliance on temporary accommodation remains a top priority for local authorities across the UK, not just in Wales. This webinar is particularly relevant for Housing Operations Managers, Allocations Teams, Homelessness Prevention Leads, Digital Transformation Managers, and Service Improvement or Automation Teams.
This highly replicable project will demonstrate how councils can digitise and automate housing workflows to align with government reforms and, more importantly, deliver better outcomes for their citizens.
Don’t miss out—register now to secure your place.
Once you have registered, a member of the NDL team will be in contact to confirm your place and provide you with details of how to access the webinar session. This webinar will be delivered via Microsoft Teams.
This is a free public sector event suitable for delegates working within the UK public sector. Please register using your public sector email address. Registrations from personal email addresses or commercial organisations may not be accepted.
This is an event run by NDL Software Ltd. By registering for this event, you agree to share your name, job title, organisation, phone number and public sector email address with the NDL team and agree to be contacted in relation to this upcoming event.
This webinar is part of the NDL Inspire Series