Scottish Borders
As part of a business transformation programme, Scottish Borders wanted to rationalise its contact centres, bringing all services under one roof in each major town. To do this, it needed to integrate the front office with back-office applications. It is now using NDL’s awi integration technology to enable instant access to the environmental services application, gathering information using simple e-forms and taking payments. Benefits include bringing the recycling helpline in-house, improving services to citizens and saving £30,000 a year on external contracts.

Scottish Borders

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