Support Services

Need a hand? Our Yorkshire-based experts are here to help

Give us a call

Call our freephone Support Desk on 0800 454035 between 9am and 5.30pm every working day.


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Log a service ticket

Our online support portal is available 24/7. Log a ticket and we'll be in touch as soon as possible.


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Drop us an email

Prefer to email? Send your enquiry directly to our dedicated support inbox, and we’ll get back to you.


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Support Desk

Our team of Yorkshire-based experts are always on hand to ensure your organisation gets the very most from its NDL software. No matter your enquiry, our dedicated Delivery Team is committed to providing hands-on support and impartial advice regarding all NDL products. Whether you’re looking for assistance in troubleshooting a recent application, or advice around using, installing, or updating your software - we’re here to help

Implementation Services

Need a hand with installation, or making sure you have the correct infrastructure and supporting technologies in place? The NDL Implementation Service ensures your organisation gets off to an excellent start.

  • Pre-implementation advice and support, including minimum infrastructure and technology requirements
  • Planning sessions to share prerequisites and agree on a scheduled installation that works for your team and your timelines.
  • Installation and administrator training, as well as environment and software configuration best practice
  • Version and upgrade management, to make sure you are working off the latest releases and providing and maintaining an optimal environment
  • Support for installation of new or replacement infrastructure, software upgrades and patch management, as we know that environments and hardware have to change over time
  • Assurance and confirmation of correct installation and documentation for peace of mind
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Environment Health Check

Applications need a performant, secure basis to operate within. Technologies across the public sector are constantly changing, updating and adjusting – sometimes impacting the implementation of your software and solutions. The NDL Environment Health Check ensures environments remain effective. 

Assessing everything from product versions and performance, to error logging and administration settings, this Health Check also includes a review of supporting technologies and operating systems that underpin your NDL products. Providing specialist insights, observations, and recommendations in a technical report - this Health Check allows you to maintain an optimal, supported and up-to-date environment for your business-critical NDL applications.

Application Health Check

Applications underpin services and their performance - so their availability, security, and performance are critical to your organisation. The NDL Application Health Check Service is here to provide assurance, advice, and recommendations regarding any application developed with NDL products.

This service includes bespoke reviews of crucial elements such as code, UI, UX, infrastructure and performance to form a comprehensive debrief, led by our own delivery experts – providing the assurance and confidence in both your applications and development practices.

Resources to assist and inspire

Product manuals & updates
The NDL digital transformation suite is constantly evolving to meet every customer requirement. Download all of the latest updates instantly online.

Support to suit your needs

While many organisations within the public sector share similar challenges, we know no two are the same. That’s why all of our services are tailored to your needs. For support to suit you, get in touch with our expert Delivery Team to learn more.