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NDL recognises excellence in mobile and integration projects

Wins for Medway Council, Mersey Care and South East CSU

Three imaginative projects have been recognised by this year’s NDL Awards, which were announced at the recent annual NDL Software User Group meeting. NHS South East CSU won the Most Innovative Project, Mersey Care NHS Trust won the Best Mobile Project and Medway Council won the Best Integration/Automation Project.

South East CSU’s winning project uses NDL’s awi SX integration toolkit to support a risk prediction initiative: this analyses historic patient healthcare events to identify those at high risk of future hospital admission.

Ninety GP practices are involved in the initiative, which uses awi SX to extract data from primary care systems: this is then integrated with feeds from hospital data, providing a full history for each patient. They are then assessed on their ‘likelihood of admittance to hospital’, based on all pertinent activity including scripts issued, diagnostic readings and a count of A&E attendances. A proactive care plan is then offered to these patients, aimed at avoiding an escalation into hospital.

The judges chose South East CSU because “it addresses the key aim of reducing hospital admissions. It is forward looking, imaginative and will provide benefits to both patients and the Trust alike, as well as saving considerable amounts of time”.

Mersey Care’s winning project used NDL’s awi MX mobile toolkit to develop two mobile applications for the high-security Ashworth Hospital. The apps support the paramount aim at the hospital of ensuring the wellbeing and safety of both patients and staff.

The Seclusion app supports staff working with segregated patients. They have to be observed every 15 minutes and notes are recorded in the in-house EPR system PACIS. The app runs on small iPod touch devices, enabling the nurses to quickly record the ‘observation’ which is then automatically uploaded into PACIS. On average 100,000 observations are recorded each month.

The Meaningful Activity app supports the CQUIN target of offering each patient 25 hours of meaningful activity per week. Using Android tablets, nurses are able to record offered and attended activity quickly and accurately. In the first three months of use, over 70,000 records were created, saving significant time and improving accuracy.

The judges chose Mersey Care because it “operates in a very sensitive and potentially dangerous area. It processes high volumes of data, therefore saving a considerable amount of time, and it supports the wellbeing of both staff and patients in addition to improving care.”

Medway Council’s award was in recognition of its use of NDL’s integration toolkit, awi SX, to support its ‘Better for Less’ programme. This is aimed at saving £14 million while still maintaining or improving frontline services. Medway created an ‘integration hub’ which ensures information is reflected in both the back-office systems and its Lagan CRM system, enabling contact staff to have relevant and timely information to hand when customers call. As well as eliminating the significant capital costs of buying vendor-specific APIs, it has also removed the need for wasteful re-keying of data into back-office systems.

The project also provides easy access to electronic documents for contact centre staff and updates both the CRM and back-office systems with information sent in by external contractors. Medway has also used awi SX to migrate over 1.6 million records to its new document management system: this only took several months to complete rather than an estimated nine man years if carried out manually.

The judges chose Medway Council because of its “imaginative use of awi SX across a wide range of systems and services, with an excellent return on investment. It shows a strategic approach and is running across business-critical applications.”

Declan Grogan, Managing Director of NDL, commented: “Both Mersey Care and South East CSU have used the NDL mobile toolkit to improve the care of patients as well as to save time. Medway Council has shown how imaginative and cost-effective integration can support the dual aims of reducing costs while improving front-line services. They are all worthy winners and great exemplars of how to use technology to address today’s challenging public sector agenda.”

NDL supplies easy-to-use software toolkits to integrate disparate back-office systems and to develop offline, cross-platform mobile business applications. By radically simplifying these two key areas, NDL has given over 200 UK public sector organisations across local government and the NHS the ability to integrate and mobilise their systems. This has resulted in significant savings of both time and money, changing the way frontline services are being delivered. With a pedigree stretching over 30 years, NDL is a profitable UK company priding itself on both technical innovation and high standards of customer care.

For further press information, contact: Annie Noble, Noble Ink, annie@noble-ink.com; 01725 517550 or 07887 990526 or Helen Mountford, NDL Software Ltd, helen.mountford@ndl.co.uk; 01937 543500