Technical Support

NDL provides a responsive and proactive technical support service, manned by a team of qualified experts with plenty of practical experience in helping customers. Whether at the beginning of your first project, or planning your next, this service is part of your licence entitlement and the team is always on hand to help you.

Working to a rigorous and proven set of processes all incidents are graded and responded to in a timely fashion in line with prioritisation and escalation procedures. Customers are fully involved in action plans and kept up to date at all times.

As product upgrades and updates are part of your annual subscription licence you don't need to worry about your products getting out of date or any unexpected upgrade fees. The NDL Services team are always there to guide you through the simplest way to get the most from the latest developments and enhancements.

Ways to contact us:
 
• Call our Freephone Helpdesk – 0800 454 035
Email support

Log a query online
 

Whatever the question, we are always here to help you with your NDL projects.