Technical Support

Knowing help is at hand can play a large part in having the confidence to approach technical challenges. As you would expect from a professional software supplier, NDL provides a technical support service manned by a team of qualified experts with plenty of practical experience in helping customers.

Customers can expect access to our Freephone help line as well as electronic support. All incidents are graded and responded to in a timely fashion in line with our internal prioritisation and escalation procedures. In addition, if you need product updates and upgrades, our support staff can guide you to where to get them and talk you through upgrading.

Product upgrades and updates are all part of our annual subscription licence, so you don't need to worry about your products getting out of date or unexpected upgrade fees.

If you need to contact support you can:

Feel confident knowing we’re here to help.