Medway Council Case Study
Medway Council has saved over £14 million and improved customer service through ‘Better for Less’, a significant transformation programme. It is now handling all calls in one customer contact centre and has supported this through integration between Lagan CRM, Idox EDRMS and a number of back-office systems. A key element of its integration hub is awi SX and awi QX, NDL’s integration technology toolkit, which for one integration alone saved £85,000 capital costs as well as driving significant efficiencies.

Medway Council Case Study

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