South Norfolk Council
South Norfolk Council embarked on a ‘lean’ service review, which highlighted three areas for improvement: to integrate disparate systems, to implement more self-service and to bring more services into a central contact centre. To do this, the Council is using awi, NDL’s integration technology, to underpin a wide range of integration projects. It is rolling the solution out widely, supporting both improved service delivery and one-off data integrity projects. As a result it has considerably exceeded its target for time saved and will more than recoup its investment in less than 12 months.

South Norfolk Council

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