Stevenage Borough Council
Stevenage Borough Council wanted to improve the way customers could report environmental nuisances, and in particular to eliminate duplicate reports. By using awi from NDL to integrate between Fix My Street, an online reporting facility, and the front-office CRM, customers and staff are now able to view the most up-to-date information on all logged incidents and updates. This has reduced duplication and avoidable contacts, decreased manual re-keying and enhanced customer communications.

Stevenage Borough Council

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