Spring 2021 Newsletter

Issue 1, March 2021

Welcome to the spring edition of the NDL Community Newsletter.

This issue showcases the ways in which NDL can support you. From new features for our mobile app product, free product training to help level up your development, a special-guest project insight led by our community members and much more - we have something for everyone this spring. 

Issue 1 headlines


Bumper offering from MX: Major new features release, enhanced support and free open-access trial

Our community mission remains rolling-out the best in product releases. Listening to what you need from our products, our much-anticipated MX Vision Edition (10.7) delivers a plethora of powerful new features to enrich your mobile working capabilities and data capture - plus it's available now!

If you are a MX license holder, your new features include; 

  • Record and playback high resolution video 
  • Manual control of advanced camera features on iOS
  • Automatic retry synchronise operations on unreliable networks
  • Conditional changes the style of an MX control
  • Support for push notifications for Android and iOS
  • The latest Android UI controls
  • Provisioning profile and certificate expiry notifications


These features are free and available to MX customers today. If you haven't already upgraded to MX 2020 Vision Edition (10.7) you can learn more about the breakdown of features via our new dedicated MX online help hereDownload the latest software update and release notes here.

Free assisted MX upgrades

If you didn’t already know, new versions for any of the products from the NDL Digital Transformation Suite are included in your licence.

Ensure you are up to date to unlock the latest features, especially for those who license MX to benefit from brand-new functionality available. We have already been inundated with requests for our free assisted upgrade and product health check offer since launch. Reach out and let us help you to access the latest security updates, new features and improved support for new operating systems. Spaces in March are filling up already, p
lease contact our helpdesk via support@ndl.co.uk to book your slot. 



Roll-call to Automation and eForm Customers: Try out MX, our Mobile Application Platform for FREE

Last year we recognised an opportunity to support our community as we entered the pandemic, by offering an open-access licence to our eForm toolkit, FX.

In 2021, we recognise your need to 
provide front-line staff with access to the right information, at the right time more so than ever. Mobile apps can help you to capture and share data easily, which is why we are offering a 6 month free open-access pass and comphrehensive training to our Mobile Application Platform, MX to all of our existing SX and FX customers.
Whether you’re looking to deploy mobile apps to help frontline patient or citizen services, MX can be a powerful tool. Since launching the offer we have received a surge of requests, so please reach out if you're interested. 

Don't miss out - c
ontact hannah.gilbank@ndl.co.uk to arrange your access pass.

To view our full suite of pre-built mobile app templates, ready for you to take-away and deploy within your organisation, access the app showcase hereTo learn more about how some of our customers are utilising MX for their own mobile-working needs, visit our case study library.


Support avaliable to you 

Professional Services: On hand for faster project mobilisation 

Over the past 12 months our Professional Services Delivery team have worked on countless customer community projects to accelerate the deployment of new apps across Healthcare, Local Government and Housing - the team are on hand to assist you too. 


Our Professional Services team offers;
  • Indepth expertise in NHS and Local Government
  • A proven method and delivery approach
  • Our team ethos of sharing knowledge, skills and experience                                                                             

If you’re ready to get started with a new digital project or assistance in scoping your next piece of work, reach out to hannah.gilbank@ndl.co.uk to discuss how we can help you get the most out of your NDL products.


NDL Training Academy offers free online product training 

To better support your automation and digital project success in 2021, NDL is offering free online training across all products in the NDL Digtial Transformation Suite. We are rolling-out this offer to all of our customers, so whether you have a MX, SX or FX licence, we want to help you uplift your technical skills internally.

We are already helping to train new team members, re-fresh product knowledge and progress regular users through advanced training courses - so much so that we have almost doubled our training slots until summer!

Training is scheduled on a first-come-first-served basis, so for more details on the 2-day foundation and one-day advanced online training courses, don't hesitate to reach out to hannah.gilbank@ndl.co.uk to book today or 
visit our Training page for course information.

To note: In alignment with Public Health guidelines, we are continuing to deliver all of our training courses via online video conferencing. 


All things NDL Community

The latest frontline responses to COVID-19
With a shared spirit amongst us at NDL, our customers and the wider society to do good, we enjoy nothing more than sharing real-world stories of our customer base. This issue we focus on sharing snippets from the latest responses to COVID-19, as our public sector community continue to deliver key services in the best interests of the nation.

National Immunisation Vaccination System (RPA)

Like all vaccination centres, West Suffolk NHS Foundation Trust are mandated to use the National Immunisation System (NIVS) for recording COVID-19 staff vaccination data. The Trust has a tightly integrated in house vaccination booking and administration system which it uses to log immunisations that supports the streamlined staff vaccination workflow. To eliminate duplicate data entry, the Trust has implemented SX to integrate data directly with NIVS as an RPA process simply pulling the information from its in house SQL database.

Key results so far;
  • Rapid deployment in only 12 days 
  • Supporting the administration of 600 on average per day
  • A total of 34,000 registration and administration records processed in 2021 so far
                   Automating Patient Waiting List Data (RPA)

East Lancashire NHS Foundation Trust is utilising SX to automate their patient waiting list, prompted by a huge shift in clinical priority because of the pandemic. Supported by NDL's Professional Services team, a full end-to-end process was developed collaboratively, including a full handover in only 7 days. SX inputs patient feedback straight into PAS for review, allowing the Trust to manage postponed or awaiting reschedule appointments, and gather patient feedback to review and prioritise need based on clinical risk.



Staff Vaccination Project (Apps)

Morecambe Bay NHS Foundation Trust has combined both FX and MX for the booking and administering of COVID-19 vaccines for its staff. The Trust has created an eForm that allows staff to book a suitable time and date. MX is then used on the day to provide the clinician with essential patient information and record the administering of the vaccination quickly and easily.

Key results so far;
  • Removed all associated manual data entry (expect into the national NIVS System)
  • Shared project collaboration with Lancashire and South Cumbria NHS FT
  • Saved 15 minutes of admin time per vaccine slot


To find out more about theseclick here to watch the presentation video or for more details get in touch with hannah.gilbank@ndl.co.uk.

Spring Community-Led Online Event

30th March - Digital Transformation Project Showcase hosted by Warwickshire County Council & Circle Health
Join digital transformation leaders from Warwickshire County Council and Circle Health at 11 a.m. on Tuesday 30th March for this exclusive project showcase. Your hosts will delve into the vital role of front-end technologies in driving digital transformation across a plethora of frontline services from Highways to Property Management and Frontline Healthcare Services.
To learn more about this virtual event and to book your tickets, click here.         

Other upcoming events you might be interested in...

16th March - Digital Transformation Series: What Makes Digital 'Smart'
20th April -  Intelligent Automation Series: Demystifying RPA & The Power of IA
27th April -
Intelligent Automation Series: Automation Projects in Healthcare & Local Government

Click to view our full event calendar

To catch up on our recent RPA Project Showcase, led by Swindon Borough Council and Midlands Partnership NHS Foundation Trust, watch the playback here.


Your projects in the press: articles you might like to read 

Our spring round-up of the latest NDL media coverage featuring members from across the community.


Swindon Borough Council's digital-first response to an unprecedented 2000% increase in Free School Meals Applications features in Virgin Media Businesses and Cebr's  'Transforming the UK economy' 2021 Report.

Click to access the report  

Head of Revenues and Benefits, Patrick Knight, shares how Medway Council has saved 70,000 administrative hours with RPA.
Click to read the coverage

Conwy County Council shares valuable transformation lessons from its first few months of using Robotic Process Automation. The council made its move to using RPA during a time of significant change, and so far, has made good progress in meeting its ambitions.

Click to read the coverage


The new NDL website is almost here 

In Summer 2020 we introduced our plans for a new NDL website, a key part of this project being a complete revamp the customer area. Our focus over the last 6-months has been producing an entirely new way for our community members to navigate, search and get the best out of our product resources.

The new site will be live at Easter and you can expect to see;

  • A completely revamped Community User Area
  • A new call-logging function and progression portal for Helpdesk calls and product enhancement requests
  • A new, more searchable forum
  • A brand-new asset library; incorporating everything from applications to resources, how-to videos and much more



New Feature: Your FAQ's

We have decided to add a new feature into our seasonal community newsletters, to help combat some of your key enquries all in one convenient place. Over the next few issues we will compile and share your frequently asked questions for a particular topic - this issue we focus on questions that you regularly ask our Customer Success Team. 

Q: How do I select suitable trainees for platform training, and how do I book onto a course?

A: It’s important that suitable trainees are selected for any of our training courses to ensure the most appropriate team members can successfully get stuck into your digital development projects straight away. All of our course description documents are available for your use and contain all of the skills pre-requisites you need to join one of our Developer or Advanced courses. These can be found via our  'Training Academy’ page. If you want to chat to one of our Technical Consultants who deliver the training, reach out to support@ndl.co.uk.

Q: I've read an NDL project case study and it sounds similar to what I want to achieve in my own organisation. Can you put me in touch with a person that was directly involved with the project?
A: If you come across a project story, article or even attend one of our online events and want to know more about a particular project or speak to that member of the community, don’t hesitate to get in touch. Contact hannah.gilbank@ndl.co.uk who will facilitate an initial engagement to get you connected. 

Q:How do I register for access to the website secure User Area?
A: Registering for access is easy and can be done in a couple of simple steps – go to www.ndl.co.uk and select the ‘User Group Area’ button at the top right of the page. The ‘Apply for Access’ button can be found on the left-hand side of the page. Simply add your details and we will approve you right away and send you an email to let you know you can now login.

Q: I want to start talking to other departments about our NDL platform license to develop further project and increase my ROI. Can you help me do this?

A: There are many ways in which we can support you to facilitate internal discussions, identify new projects and increase your financial value. Whether you wish to start with an introductory call with us, a technical demo of the software you have licenced or an awareness session with one of our Commercial Team, we can help. Contact Hannah to discuss your needs.

Q: I have a new digital project to develop but I'm not sure of the resources I need to achieve this. What pre-project work can you help with?

Our Professional Services team can support you with a variety of pre-project work to help you get off on the right foot. Whether you need initial guidance and pointers to gather requirements or need your project scoping by us, we can be really bespoke in our approach. If you think we can help you or just need a little advice to get started, contact info@ndl.co.uk and we will put you in touch with a member of the team.

Closing Issue 1...

With the best part of the year ahead of us, we look forward in seeing what’s next from our NDL Community. As with product features, all of the best ideas come from our customers, who are out in the field using the NDL Digital Transformation Suite on a daily basis. We encourage you to share your ideas, projects or experiences to help us best shape our products and services to better serve you. 

Don’t forget, NDL are also on social media. We regularly share good news stories, new events and important updates.

NDL Software Limited @NDLSoftwareLtd

We will share another Newsletter in Summer 2021, with seasonal updates and more to come in the rest of the year.

Until then, 

The Customer Success Team