Local Govt

Using RPA to deliver free school meals

Pexels Katerina Holmes 5905690 1220X600
Swindon BC

Sarah Talbot, Emerging Technologies Lead at Swindon Borough Council shares how the council has tackled a 2000% year-on-year increase in Free School Meals applications with RPA.

By embracing automation technology, the council was able to prove the benefits of RPA and show how it can have a huge positive impact on service delivery. Not only were there administrative efficiencies, the emerging Covid-19 situation demonstrated the ability to scale services at short notice. This proved to be a critical capability in such a deeply socially valuable area, at a very difficult time.