CRM Report 2007
This is the fourth year in which we have conducted our survey of the take-up and implementation of CRM systems and related technologies in the Local Government sector. In the process of completing each of these annual reports we have spoken at length to over 400 individual Authorities and have seen signifi cant changes in their view and approach to the adoption of technology and its effect on their ability to deliver services to citizens.

CRM Report 2007

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