Mobile Working Survey 2010

This is the second time that NDL has produced its Mobile Working Survey. This in-depth report looks at the adoption and use by UK local authorities of mobile technology. Previously this formed part of NDL’s more extensive survey of the deployment of integration technology but the continuing increase in use of mobile devices for remote working has again prompted a separate report.


As with last year’s report, the 2010 survey looks at the adoption and use of mobile technologies in two key areas: Personal Information Management (PIM), such as calendar and email, and Line of Business (LOB), covering process applications. It also looks at the benefits of and barriers to mobile working. This year however the survey has been extended to drill down further into the specific LOB applications where mobile working is being used. The overwhelming message coming through from respondents is that, without doubt, this is supporting the service transformation agenda, in particular by driving efficiencies and improving service delivery.


Mobile Working Survey 2010

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